Job Description

Field Services Engineer

ABOUT US

Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.

WHAT YOU’LL BE DOING

We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.

ROLE RESPONSIBILTILES

Key Responsibilities:

• Install, configure, and test hardware systems, including people counting sensors and peripherals.
• Conduct site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
• Carry out scheduled maintenance and system upgrades.
• Maintain accurate documentation of all service activities, including reports and timesheets.
• Liaise with internal teams to coordinate project timelines and resolve escalations.
• Ensure compliance with company standards and health & safety regulations during all field activities.
• Represent the company professionally, delivering timely and courteous service.
• Participate in weekend on-call rotation for remote support.

Key Skills & Experience:

• Experience in a field-based technical support or installation role and working at heights.
• Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
• Proficiency in Microsoft Windows environments and MS Office Suite.
• Ability to identify, troubleshoot and repair hardware issues.
• Excellent planning and organisational skills; ability to manage multiple priorities.
• Strong communication and interpersonal skills for effective client interaction.
• Problem-solving mindset with the ability to make sound decisions under pressure.

Personal Attributes:

• Self-motivated with a proactive, 'can-do' attitude.
• Highly organised and adaptable to changing priorities.
• Calm and confident under pressure.
• Strong team player with a focus on collaboration and relationship building.
• Commitment to continuous learning and professional development.
• Prepared to work out of hours as required.

Other desirable but not essential experience:

• Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
• Experience within the heritage sector and listed buildings advantageous.

COMPETENCIES, SKILLS & BEHAVIOURS

Competencies

• Agility
• Innovation
• Customer & People Focus
• Ownership & Accountability.

Skills

• Communication with Impact
• Technical Excellence
• Problem Solving & Analytical Thinking
• Organisational Understanding & Awareness.

Behaviours

• Continuous Learning
• Integrity
• Explore & Act
• Kindness & Resilience.

DEMONSTRATABLE PRE-REQUISITES

• Clean, valid driving license (essential).

WHY JONAS EUROPE?

• Be part of a dynamic and innovative global organisation.
• Competitive compensation and benefits package.
• Opportunities for career growth within our expansive portfolio.
• Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

WHAT OUR EMPLOYEES SAY ABOUT US

See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 https://www.jonassoftware.co.uk/insights and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024 https://www.jonassoftware.co.uk/why-jonas/people-culture/

ADDITIONAL INFORMATION

LOCATION

• Remote or Office/Hybrid (ability to travel, sometimes at short notice)
• The position is based in the UK.

SALARY

£30,000–£35,000 per annum plus company car, phone, and laptop.

BENEFITS

• 25 days annual leave
• 10 days rolling sick plan, including extended illness pay
• Pension 5% EE and 5% ER
• Life Assurance 4x base salary
• Private Health Insurance
• Cashplan
• Option to join the CSI Employee Share Purchase Scheme
• Personal Travel Insurance
• Cycle to Work scheme
• Electric/Hybrid Vehicle scheme
• Discounted gym membership
• Discounted high street retailer scheme
• Employee funded benefits, such as dental insurance, will writing services etc.

MUCH MORE THAN A BENEFIT

• Internal Learning & Development programmes
• Internal Mentor programme
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you
• Jonas Europe & Jonas Global networking events (GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

FLEX WORKS CULTURE

Here at Jonas Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Business Unit:

Intelligent Counting

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

IS THIS YOU?