We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.
Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests, work orders, and ensure timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations, health & safety standards, and company policies.
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI usage in the daily duties.
Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones.
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive, solution-driven mindset.
Ability to work autonomously in a fast-paced, remote environment.
Customer-centric approach with a strong sense of accountability.
This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
Geotab is a global leader in connected vehicle and asset management solutions, with headquarters in Oakville, Ontario and Atlanta, Georgia. Our mission is to make the world safer, more efficient, and sustainable. We leverage advanced data analytics and AI to transform fleet performance and operations, reducing cost and driving efficiency. Backed by top data scientists and engineers, we serve over 55,000 global customers, processing 100 billion data points daily from more than 5 million vehicle subscriptions. Geotab is trusted by Fortune 500 organizations, mid-sized fleets, and the largest public sector fleets in the world, including the US Federal government. Committed to data security and privacy, we hold FIPS 140-3 and FedRAMP authorizations. Our open platform, ecosystem of outstanding partners, and Geotab Marketplace deliver hundreds of fleet-ready third-party solutions. This year, we're celebrating 25 years of innovation. Learn more at www.geotab.com and follow us on LinkedIn or visit Geotab News and Views.
GEOTAB and GEOTAB MARKETPLACE are registered trademarks of Geotab Inc. in Canada, the United States and/or other countries.
