Job Description

• Maintaining excellent customer service.
• Scheduling and performing of field repairs
• Repairing returned products down to the board level
• Aiding customers in set-up, configuration and troubleshooting of devices
• Supporting customers with Traffic Dynamics software
• Reporting on repairs using proprietary software.
• Documenting customer interactions through activity reports and completing field repair documentation to record repair activities in the company’s database
• Interacting with all levels of personnel within an agency.
• Other duties may be assigned.

• The employee must regularly lift and /or move up to 10 pounds and occasionally lift  and/or move up to 50 pounds.
• The employee may be required to work in outdoor environments, including hot and cold  climates.

• Minimum Associate degree or equivalent 3 years experience 
• Minimum 1-3 years of field service experience.
• Ability to interpret schematics
• Strong organizational skills
• Customer skills – Should be able to manage difficult or emotional customer situations and respond promptly to customer needs.
• Strong time management skills
• Ability to work independently with little supervision while on assignment
• Ability to communicate and interact with all levels within an agency’s organization
• Ability to present a driving record acceptable to insurer
• Up to 50% domestic travel
• Ability to embrace data-centric programs and apps (both computer and mobile device apps)
• Strong computer experience in the Microsoft Office Suite
• Ability to lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds