Job Description

Note: Candidates must be based within the Central Illinois Territory (Springfield, Bloomington, Peoria) and able to commute to SumnerOne’s St. Louis office for training. All travel accommodations are covered during training.

Field Service Technician

SumnerOne is seeking a Field Service Technician to support customers within a defined Central Illinois territory. In this role, you will provide remote and on-site service and network connectivity support for Canon, Konica Minolta, Kyocera, HP, and Lexmark digital imaging systems, including copiers, printers, MFDs, and production devices.

Responsibilities

• Service and support Canon, Konica Minolta, Kyocera, HP, and Lexmark equipment
• Diagnose mechanical, electrical, and connectivity issues
• Perform preventative maintenance and scheduled service
• Install and configure new equipment
• Maintain organized car stock and accurate service documentation
• Partner with dispatch and internal teams to ensure customer satisfaction
• Average 4-6 scheduled service calls per day within your assigned territory

Qualifications

• Experience in field service or office equipment repair is preferred, but we always welcome the opportunity to train mechanically inclined candidates too!
• Strong mechanical and technical aptitude
• Excellent communication skills
• Networking and troubleshooting experience preferred
• Commitment to customer service
• Desire to learn and grow professionally

Training & Development

• We are an Authorized Training Partner. All technicians complete a structured, paid training program tailored to their experience level, with ongoing manufacturer certifications and advancement opportunities available throughout your career.
• To support your success in the field, we provide a company vehicle and gas card, laptop, smartphone, complete tool set, and uniforms.

Why SumnerOne?

• Work-Life Balance: As a family-owned company, we truly value work-life balance and make it a priority for all our employees
• Career Growth: We’re committed to your growth, offering numerous opportunities for career advancement and professional development
• Benefits: Comprehensive benefits package available day 1
• 401(k) & Profit Sharing: Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future
• Make an Impact: Make a real impact as a member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration

Requirements

• Authorized to work in the U.S.
• Valid driver’s license with clean driving record
• Ability to lift and move items up to 50 lbs regularly
• Ability to pass pre-employment screenings

Why SumnerOne?

• Work-Life Balance: As a family-owned company, we value work-life balance and make it a priority for all our employees
• Career Growth: We’re committed to your growth, offering numerous opportunities for career advancement and professional development
• Benefits from Day One: Medical, dental, vision, life & disability, and paid holidays
• Paid Time Off: Available after 60 days
• 401(k) & Profit Sharing: Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future
• Make an Impact: Make a real impact as a key member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration

SumnerOne is one of the premier office technology dealers in the Midwest, with offices in Missouri, Kansas, Oklahoma, Arkansas, and Illinois. We’re a family of respected companies united by ONE goal: to exceed our customers’ expectations by helping them get the most from their investments in print, IT and document technology. Headquartered in St. Louis, Missouri, we are proud to say we’ve grown to become one of the largest independent dealers in the nation. We have accomplished this by employing the best people, representing solutions from leading manufacturers of office technology, and by supporting our clients at the highest level. Our success is evident by our continued growth with our people being the key to that success.

SumnerOne is proud to be an Equal Opportunity Employer