Job Description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

· Maintains thorough knowledge of all ImageTrac mechanical and electronic functions

· Provides effective, timely and competent technical support assistance to customers

· Arrives at customer sites within the contracted response times

· Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

· Strives to ensure the highest level of customer satisfaction is maintained at all times

· Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

· Properly follows the call flow for all incident activity

· Ensures that RMA parts are returned in a timely manner and according to current procedures

· Properly tests all work performed to make sure it meets the quality expected of IBML

· Meets all scheduled deadlines

· Be available for dispatches during and after normal business hours as dictated by current contracts

· Analyze customer operational processes for possible opportunities for IBML software sales or services

· Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

· You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

· Associates level degree in electronics and/or mechanical engineering or equivalent work experience