Job Description

Field Service Technician

Rhodes, NSW | Technical & Quality Services | Field-based across ANZ

Delivering exceptional coffee experiences, one service visit at a time

At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we’re committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection and Learning over Knowledge. Together, We CAN

We’re seeking a Field Service Technician who is as passionate about customer care as they are about fixing machines. In this role, you’ll build trusted relationships, solve problems with care and confidence, and turn every service visit into a positive customer experience.

Based in Rhodes, NSW and reporting directly to the Technical Manager, you’ll support customers across metro, regional and remote locations in Australia and New Zealand. You’ll combine hands-on fault finding with warm, clear communication and owning each job from diagnosis through to a safe, high-quality resolution.

As a Field Service Technician, You’ll:

• Deliver premium field service through troubleshooting, repair, preventive maintenance, installation support and functional testing.
• Build confidence and lasting relationships with Key Accounts, HoReCa, B2B and customer-site stakeholders through positive, professional communication.
• Take ownership of service recovery and customer-impacting escalations, providing clear updates and coordinating the right support through to resolution.
• Use structured fault finding and evidence-based testing to improve first-time fix quality, reduce repeat repairs and protect customer trust.
• Share practical field insights, support state TSP performance, events, and service runs, and help colleagues and service partners grow their technical capability.

Ready to Make an Impact? Here’s What You’ll Bring:

• Your technical skills matter—and so does the way you make people feel. You’ll bring a calm, optimistic approach and genuine pride in helping customers.
• Proven hands-on field service experience with coffee machines, commercial equipment or a similar electrical or mechanical environment.
• Strong customer-facing communication skills and confidence supporting B2B customers, service recovery and complex situations.
• A restricted electrical licence or relevant electrical or mechanical trade qualification, plus a valid driver’s licence.
• A safety-first mindset, strong attention to detail and the ability to work independently while keeping stakeholders informed.
• Flexibility to support metro, regional and remote work, with a willingness to travel as required.

How You Will Be Rewarded:

With respect at our core, our employees have the space to be innovative and unique—all while working together as a vibrant and dynamic team. It’s part of what makes working here an excellent experience, including the way we give back to our employees.

• Receive a Nespresso machine, monthly credit for our products and exclusive staff discounts across the Nespresso range.
• Annual bonus incentive program.
• Company vehicle + petrol
• Access to additional days of leave to support your health and wellbeing.
• Exceptional training, mentoring and continuous personal development opportunities.
• Quarterly staff recognition through our GreatNes awards.

Ready to Bring Positive Energy to Every Service Experience?

Apply now to begin your coffee journey with us!

Please Note:

• To be considered for this role, you must have full working rights in Australia.
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.
• We want to make finding your dream job possible. If you require additional support with your application or the recruitment process, please contact us at anzcareers@nespresso.com.

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.