Job Description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities

In this position, you will perform service activities in accordance with work instructions and ABB quality and safety guidelines. You will ensure excellent customer service on a daily basis by planning service assignments and executing them in line with customer requirements and expectations. Through your clear and professional communication, you will contribute to customer satisfaction and loyalty by providing transparent information regarding schedules, processes, and expectations.

Work model: Field-based

This role is part of the Electrification, Smart Power division in Baden. Your key stakeholders will include customers, field service colleagues, and the internal service coordination team.

You will be mainly accountable for:

• Collaborate with customers on-site to identify optimization opportunities and resolve existing challenges
• Perform service assignments, identify technical issues, and conduct on-site or remote analysis within the service categories and product areas for which you are certified
• Prepare material lists for service assignments and ensure that all required materials, spare parts, and tools are available, complete, and in proper working condition
• Provide training to field service colleagues and customers as required

Our team

You will become part of a collaborative and supportive team where you can continue to grow both professionally and personally.

Your qualifications

• Completed vocational training as an Automation Technician, Electrician, Electrical Installer, Electrical Planner, or a comparable technical qualification
• At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage
• Solid knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment
• Strong customer focus, flexibility in adapting to changing requirements, and a solution-oriented and collaborative approach to teamwork
• Fluent German and basic English skills for professional communication with customers
• Willingness to travel, participate in an on-call rotation, and occasionally work weekends; primary service area: Midlands / Bern region
• Valid driver's license for assignments within Switzerland

Benefits

We offer our employees a range of attractive benefits, including:

• Attractive compensation package including bonus, 13th-month salary, and Employee Share Acquisition Program (ESAP)
• Training, development, and career growth opportunities
• Company vehicle and attractive fleet discounts
• Contributions toward gym memberships and medical services (IFA)
• REKA vouchers and discounts through Swibeco

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing facilities, critical infrastructure, and commercial buildings. The division's technical teams work closely with industry partners to develop innovative solutions that support growth, the energy transition, and sustainability goals.

Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, and safety devices such as switches and relays. The Power Protection business supports the world's largest data center companies with advanced and energy-efficient UPS solutions. In addition, ABB Ability™ Energy Manager provides a scalable and user-friendly platform that helps organizations save energy and reduce CO₂ emissions.

The recruitment process is managed by Talent Acquisition Partner Emma Aslani.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.