The purpose of this position is to maintain, service and repair material handling equipment, systems and products on company premises in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.

Key Performance Areas:
(Essential Duties & Responsibilities)

· Servicing of material handling equipment, maintaining forklift serviceability to specified standards and procedures by delivering quality service / maintenance.

· Perform accurate diagnosis / troubleshooting in event of breakdown of equipment.

Communicate what repairs are needed by advising customer and/or supervisor.

· Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.

· Provide complete customer satisfaction in a polite and professional manner.

· Ensure proper communication between self, workshop staff (supervisor and controller) and customer.

· Ensure OHSACT requirements are met in all actions on company and client premises.

Maintains a safe work environment by verifying vehicle safety device operations.

Following standards and procedures and in general complying with legal regulation.

Updates job knowledge by participating in educational opportunities.

· Drive rebuilds and repairs to ensure time frame is kept while promoting external Sales.

Queries to solve with customers on repairs and outstanding order

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

· Minimum of 5 years mechanical, hydraulic and electrical experience pertaining to forklifts

· General working knowledge of auto electrical systems (ignition, starting, charging, illumination)

· Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out

· Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills

· Excellent communication skills with people at all levels in an organisation

· Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy.

Excellent communication skills with people at all levels in an organisation.

· Customer service perceptions and satisfaction

· Profitability of maintenance / service contracts + quality of machines

Accomplishing company strategic goals.

· Trade Qualification, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic

· Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative
· Ability to work under pressure
· Ability to understand and follow safety measures and precautions
· Ability to interpret and apply technical information
· Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications.
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Required Certificates, Licences, Registrations:

Trade test certificate

Code 8 / EB driver's licence

Valid forklift operator licence