Job Description

Primary Duties

• Support customers in North America as part of the customer support team
• Install and demonstrate various laser cutting and marking systems machines.
• Train customer personnel in operation of equipment.
• Troubleshoot software, electronic and mechanical equipment issues.
• Assist in creation and maintenance of machine operation procedures, work instructions, detailed drawings, and visual aids.
• Collaborate with other company and vendor personnel to assure customer specifications and goals are met.
• Adhere to company procedures/quality standards and ensure compliance to customer specifications.
• May be assigned other duties to assure the effective operations of the department or organization.

Qualifications

• High School or Technical School education focusing on Electronic, Electrical or Manufacturing.
• 3+ years of mechanical & electric/electronic troubleshooting & service experience.
• Experience with lasers, robotics, automation, or mechatronic systems considered advantageous.
• Able to read mechanical, pneumatic and electric drawings.
• Trouble shooting experience via PLC is required.
• Demonstrated ability to work independently and have good communication skills, both verbal and written.
• Ability to read and interpret production work instructions, routers, and specifications.
• Ability to effectively present information and respond to questions from operators, engineers, and supervisors.
• Advanced computer proficiency with MS Office products (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe products, Salesforce CRM, Team Viewer, and graphic file manipulation.