Job Description

📢 NOW HIRING – Bilingual Field Service Technician 📍 Location: Miami, Florida

A leading manufacturer of commercial kitchen equipment (HORECA) is seeking a Bilingual Field Service Technician to join our team in Miami, FL.

Position Highlights:
✅ Starting salary: $60,000 per year
✅ Growth opportunity up to $80,000 annually based on performance and tenure
✅ Full benefits package, including:

• 401(k)
• Medical Insurance
• PTO (Paid Time Off)

Tasks

• Act as the primary point of contact for all U.S. service-related inquiries (phone, email, CRM/ticketing system)
• Register, track, and manage all service calls from intake through resolution
• Troubleshoot equipment issues remotely (electrical, mechanical, basic refrigeration/thermal systems)
• Dispatch and coordinate third-party service technicians across the U.S.
• Prioritize and escalate critical issues to internal engineering or product teams
• Maintain accurate service records, reports, and KPIs (response time, resolution time, repeat issues)
• Develop and improve service processes, workflows, and documentation
• Support warranty claim validation and spare parts coordination
• Train customers, distributors, and service partners on basic troubleshooting and product use
• Identify recurring technical issues and provide feedback to product/engineering teams

Requirements

Requirements:

• Bilingual in English and Spanish (required)
• Experience servicing commercial equipment, HVAC, foodservice, or industrial equipment
• Strong electrical and mechanical troubleshooting skills
• Excellent customer service and communication skills
• Ability and willingness to travel throughout the United States and Canada

Benefits

• 401(k)
• Medical Insurance
• PTO (Paid Time Off)