Provides post-sales services for customers including installation, configuration, calibration, troubleshooting, maintenance, and repairs. Troubleshoots, diagnoses, and resolves malfunctions. Determines when products should be upgraded or replaced to meet customer needs. Provide customers assistance with the operation and maintenance of company products. Develop on-going relationship with customers to secure future business. May provide on-site training to customers on the features of the equipment they purchase.
The Service Technician will be based in Melbourne and will report to the Regional Manager.
The territory will be initially focused on specific Key Account and territory responsibilities in the Southern Region (Majority being within VIC) with potential travel throughout the Southern Region as required. Overseas travel may also be a requirement of the role on an “as needs” basis. e.g.NZ.
The Service Technician will be expected to provide a high level of field equipment support to the customer base through a good grounding of core technical, mechanical and electrical skills coupled with an ability to plan, prioritise and to work in a largely autonomous fashion.
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
