Job Description

Performs client-site servicing, repair and/or installation of company product(s).

RESPONSIBILITIES

• This job may include any aspect of product field support, including system hardware and software, equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Provide in house service support to facility when not traveling.
• Support new build and quality control of new products in facility to support business need.
• Prepares reports for analysis of product failure trends and service ability issues.

REQUIREMENTS

• Ability to acquire basic product knowledge.
• Ability to use hand tools to pack shipments.
• Must have good verbal skills. Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.
• Must be very well organized.
• Two to four years related experience with products and applications; or equivalent combination of education and experience.