SICPA is an international company with its world headquarters in Prilly/Lausanne, and a global presence over 5 continents. As global leader in security inks for banknotes, value documents and brand name goods, SICPA has developed a strong international position as creator of innovative security solutions. We provide a challenging environment and ongoing professional development for all our employees.
To strengthen our team in Freetown, we are looking for a
Field Service Technician
Introduction:
Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities.
Specific Responsibilities and Duties:
• Provide the 1st level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT issues
• Coordinate service activities with other Field Service Technicians
• Maintain a test environment
• Perform monitoring activities
• Test all new releases and upgrades
• Install, configure, optimize & maintain systems, applications and servers
• Maintain accurate and updated documentation
This also involves:
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support depending on business requirements
Your profile
• Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering) , or equivalent combination of training, and/or experience
• Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
• Fluent in English
• Good written and verbal communication
• Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
• Experience with Microsoft office tools (Excel / Word)
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experience in managing and troubleshooting MS Windows
• Ability to work in teams
• Ability to work under pressure
• Customer oriented attitude
Knowledge in one or more of the following fields a plus:
• Experience troubleshooting computer networks
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming
This is a new role with therefore a new challenge and a great opportunity to work in a truly international environment and in a highly-motivated and friendly team.
SICPA is a Swiss technology company that supports the effective governance and long-term prosperity of nations. Our platform of sovereignty enables our customers to authenticate and secure their vital assets, through custom solutions based on a century of combined cutting-edge innovations in material, digital and data science domains. At the center of every SICPA solution is a custom crafted molecule, unique to each nation. Acting as a single source of truth, these unique markers are deployed across the full value chain to generate actionable and trustworthy insights in real time.
Established in 1927 and headquartered in Switzerland, SICPA is best known for safeguarding the majority of the world's banknotes. With operations across five continents, today our platform delivers sovereignty solutions mainly across revenue mobilisation, identity verification, healthcare security, and brand protection.
SICPA’s technological leadership and successful development and implementation of these solutions is the result of the expertise and dedication of our 3,000 employees worldwide from more than 80 nationalities. Our staff includes high-level experts in numerous technical and scientific disciplines, such as chemistry, physics, optics, cryptology, engineering or computer science. With strong innovation capabilities, we hold more than 6,000 patents.
