Job Description

Job Purpose

The Field Service Technician is responsible for supporting the deployment, commissioning, and ongoing service of Hyliion’s KARNO Power Module through hands-on assembly training and field-based service execution. This role ensures reliable system performance by performing installations, startups, troubleshooting, maintenance, and customer support across diverse operating environments. By serving as a technical liaison between the factory, engineering teams, and customers, the technician helps deliver safe, efficient, and high-quality distributed power solutions.

Duties and Responsibilities

• Training & Assembly Phase (First 4–6 Months)
  • Assemble mechanical and electromechanical subsystems of the KARNO Power Module
  • Develop a working knowledge of system architecture, operating principles, controls, and safety requirements
  • Support factory testing, inspections, and quality verification activities
  • Collaborate closely with engineering and manufacturing teams to understand design intent and system requirements
  • Follow detailed build documentation, work instructions, and inspection checklists
  • Assist with fault diagnosis, repair, and reinstallation activities as needed
• Field Service & Deployment Phase
  • Travel to customer and partner sites to support mechanical and electrical installation activities
  • Perform KARNO Power Module system commissioning, startup, and acceptance testing
  • Conduct preventive, corrective, and troubleshooting maintenance
  • Diagnose mechanical, electrical, and controls-related issues using test equipment, remote diagnosis support, and software tools
  • Document service activities, inspection findings, and corrective actions accurately and timely
  • Prepare detailed service reports outlining work performed, diagnostic results, and customer feedback; coordinate closely with service engineering and factory quality teams
  • Interface professionally with customers, contractors, and internal engineering teams
  • Participate in on-call or rotating support schedules to support deployed systems, as required
  • Maintain service tools, service vehicles, and spare parts inventory to ensure timely and effective issue resolution
  • Additional duties and responsibilities as assigned and/or needed.
    
    

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Education, Experience and Certifications
  • Minimum of 3 years of hands-on experience in field service, mechanical assembly, maintenance, or repair of industrial equipment
  • High school diploma or equivalent required; additional technical training, vocational education, military experience, or equivalent hands-on background preferred
  • Experience using and maintaining hand tools, torque tools, and diagnostic equipment
  • Experience supporting power generation equipment, generators, engines, or energy systems preferred
  • Field commissioning or startup experience for industrial or energy equipment preferred
• Skills and Abilities
  • Strong mechanical aptitude with a working knowledge of electrical systems, controls, and sensors
  • Proven ability to troubleshoot and resolve complex equipment issues in field environments
  • Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, and service documentation
  • Ability to document work performed clearly and accurately using digital tools
  • Strong communication skills and the ability to work effectively with customers and cross-functional teams
  • Familiarity with preventive and predictive maintenance practices
  • Comfortable working independently in the field with remote engineering support

Role Classification and Working Conditions

This is an hourly, non-exempt-level position. This position typically works in a production/assembly/engineering lab environment. Overtime may be required.

Physical/Other Requirements

• Ability to stand for extended periods and perform hands-on mechanical work
• Ability to lift and maneuver components weighing up to approximately 50 lbs
• Ability to work safely in industrial, outdoor, and construction-adjacent environments
• Willingness to wear required personal protective equipment (PPE) and adhere to all safety protocols
• Willingness to travel extensively (50–75%), including overnight and multi-day site visits
• Valid driver’s license with the ability to safely operate company vehicles

We are not accepting candidates who require sponsorship for this position at this time.