Job Description

The FS Solutions Manager – Electrical serves as the organization’s senior electrical Subject Matter Expert (SME), responsible for supporting the full lifecycle of electrical systems used in Integra’s mission-critical modular data centers. Embedded within Integra’s manufacturing facilities (Akron, Harrow, Houston, etc.), this role builds deep technical knowledge of equipment leaving the factory and ensures seamless technical support from manufacturing to field deployment.

This position provides advanced L2 technical support, leads electrical troubleshooting efforts, reinforces training for Field Service teams, supports factory testing, and serves as the primary electrical technical representative for complex customer and vendor communications. The FS Solutions Manager – Electrical plays an essential role in elevating field capability, improving product reliability, and ensuring safe and successful execution of electrical work across all project sites.

Key Responsibilities:

Factory Integration & SME Leadership

• Serve as the embedded electrical SME at Integra’s factories (Akron, Harrow, Houston, etc.) to gain firsthand understanding of electrical assemblies, power distribution systems, controls, and component integration.

• Support factory testing, FAT procedures, commissioning, and QA verification for electrical equipment before shipment.

• Provide feedback to engineering and manufacturing teams on recurring issues, design improvement opportunities, and field performance insights.

Technical Support & Advanced Troubleshooting

• Act as the primary L2 electrical technical support escalation point for the Field Service team (L1 provided by Technical Team Leads).

• Provide remote support for advanced troubleshooting, diagnostic walk-throughs, and corrective action planning.

• Travel to customer sites as needed to assist with complex electrical failures, commissioning challenges, or escalated service events.

• Interpret electrical schematics, wiring diagrams, single-line diagrams, and controls documentation to determine root causes and recommend solutions.

Training & Technician Development

• Support factory-based electrical training for Field Service Technicians, including hands-on instruction, safety practices, and system operation.

• Travel to job sites to coach technicians, reinforce training, and elevate team competency on new equipment or technologies.

• Continually update training materials and drive continuous improvement in the Field Service training program.

Client, Vendor & Cross-Functional Interaction

• Represent Field Service during complex technical calls with clients, vendors, and internal stakeholders, ensuring consistent messaging and accurate technical communication.

• Partner with engineering, manufacturing, project management, and QA teams to resolve systemic electrical issues and improve equipment reliability.

• Provide technical insight during client walkthroughs, system turnover, or post-installation support as needed.

Team Growth & Recruitment

• Participate in interviewing and assessing Field Service Technician candidates to ensure strong electrical competency and cultural alignment.

• Support onboarding by helping integrate new technicians into technical workflows and safety expectations.

Field Work & Service Delivery

• Oversee and participate in installation, testing, troubleshooting, and repair of electrical systems at customer sites when escalation is required.

• Conduct preventive maintenance and ensure system performance aligns with mission-critical reliability expectations.

• Complete accurate service reports, work orders, and corrective action documentation.

• Maintain tools, test equipment, and service vehicles in proper condition.

Safety & Compliance

• Ensure all work complies with NFPA 70/70E, OSHA requirements, local electrical codes, and Integra’s SafeState safety culture.

• Promote safe work practices, PPE usage, LOTO procedures, and adherence to engineering standards.

Qualifications:

• Expert-level understanding of electrical systems, power distribution, controls, motors, VFDs, PLC interfaces, and industrial wiring practices.

• Ability to interpret electrical diagrams, technical manuals, and engineering documentation.

• Strong customer-facing communication skills with ability to explain complex electrical issues clearly.

• Demonstrated ability to provide escalation-level troubleshooting and remote diagnostic support.

• Ability to travel extensively between factories and customer job sites.

• 3+ years electrical field service, electrical maintenance, commissioning, or industrial installation experience (data centers or mission-critical environments strongly preferred).

• Experience providing technical leadership, L2 troubleshooting, or training for electrical teams.

• Background working in manufacturing, modular construction, industrial facilities, or high-voltage environments is highly desirable.

• Experience collaborating cross-functionally with engineering, QA, and manufacturing teams.

• High school diploma or GED required.

• Preferred:

o Vocational or technical training in Electrical Technology

o Completion of an electrical apprenticeship

o Coursework in power systems, controls, or automation

• Valid driver’s license required.

• OSHA 10 or 30 certification preferred.

• Electrical license or journeyman-level certification is a plus.

• NFPA 70E training strongly preferred.

• Any additional electrical/control systems certifications are beneficial.

• Electrical installation & testing

• Advanced troubleshooting & diagnostics

• Reading electrical diagrams

• Power distribution knowledge

• Industrial controls understanding

• Use of electrical meters and test equipment

• Critical thinking & problem-solving

• Safety-driven mindset (PPE, LOTO, SafeState culture)

• Clear communication (verbal and written)

• Customer service orientation

• Works well with others/team collaboration

• Time management & task prioritization

• Reliability and punctuality

• Adaptability in fast-changing field conditions

• Detail Oriented – ensures safe, accurate, high-quality electrical work

• Dedicated & Loyal – committed to project success and team performance

• Team Player – collaborates well with cross-functional partners

• Ownership Mindset – takes accountability for technical outcomes

• Calm Under Pressure – performs well in mission-critical environments

• Growth Opportunities – motivated by learning and expanding technical skills

• Goal Completion – thrives on solving problems and closing service tickets

• Ability to Make an Impact – wants a role where solutions directly influence reliability

• Job Security & Stability – values long-term career paths

• Peer Recognition – performs well when acknowledged by fellow technicians

• Flexibility – enjoys varied tasks, travel, and field-based work