Job Description

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.

Dock & Door – Field Service Technician (Memphis, TN)

At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Dock & Door Technician in the Memphis area that is mechanically savvy and passionate about building customer relationships.

We offer competitive pay, PTO/paid holidays, full benefits/401k, comprehensive training, and a vast amount of vertical mobility opportunities. Join the Raymond Heubel Shaw family and come see the infinite opportunities that await you today!

Position Summary:

Maintain, service, and support dock equipment (including dock plates, dock lock systems, and overhead doors) at the customer location in a timely and cost-effective manner so that customer needs are met.

*This is a full-time, hourly position. Some overtime may be required based on customer demands.

Principle Duties and Responsibilities:

• Drive to customer site, diagnose, trouble-shoot and repair dock equipment including dock plates, trailer restraint systems, and overhead doors and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
• Perform preventive maintenance on assigned equipment according to schedule, established procedures, and cost guidelines at customer’s facility.
• Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
• Account for all parts, materials, tools and consumables used as required.
• Drive and work safely in accordance with company and/or customer safety policies and procedures.
• Develop and maintain positive, effective working relationships with customers and co-workers.
• Maintain the van’s interior equipment, storage devices, service manuals and related documents.
• Attend meetings, training classes and other company activities as required.
• Keep an adequate set of personal tools as required by the position.
• Work with all departments and employees to ensure quality of customer service.

Ideal candidate will possess:

-Strong mechanical aptitude & ability; basic knowledge of industrial electricity

-Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications

Minimum Qualifications:

-HS Diploma or GED

-At least two (2) years of hands-on experience (minimum) of technical experience with mechanical, hydraulic, and/or electrical components

-Must be able to push, pull, and lift up to 50lbs

-Must be able to climb ladders and/or work on elevated platforms that may be 15’ to 30’ in height

-Must be able to exert 200 ft. lbs. torque on tools

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