From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
At Lavazza North America, the Field Service Technician is responsible for driving technical service excellence and commercial growth within a defined territory. This role partners closely with distributor partners, field sales teams, and internal stakeholders to ensure optimal performance of technical service operations, customer satisfaction, and asset reliability. The role does not include direct people management but requires strong cross-functional collaboration and field presence.
Location: New York, Ny
Work model: Remote (Must Be Located in the NY Tri-State Area)
Travel: 50–70%, including occasional overnight stays.
Base pay range: $90,000 - $100,000
Annual bonus: 12%
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Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
From a small family-run business in Turin in 1895 to become one of the world’s most important roasters, at Lavazza we are dedicated to celebrating the Italian way of coffee with every cup. That means putting premium quality at the forefront and experimenting with imaginative new ways to experience coffee, just like our founder Luigi Lavazza did when he invented the art of blending and revolutionized the world of coffee. Every day we push ourselves to think outside the box, because we believe in creating experiences that extend far beyond the pleasure of an exceptional Italian espresso.
Our business is rooted in our values and our entrepreneurial vision, which combines tradition, innovation and respect: for our people, for our collaborators and consumers around the world and for the environment. We operate in over 140 countries in Home, Away-from-Home and Office sectors (Foodservice, Vending and Coffee Shop Business), continuing to offer the world the same superior quality and excellence that has distinguished us ever since the beginning.
Social Media Policy: https://www.lavazza.com/en/social-media-policy
