Job Description

Brief Job Description The Field Service Technician will support the Texas Department of Transportation (TxDOT). This role provides enterprise desktop support, hardware and software troubleshooting, and white-glove technical assistance to executives and end users. The technician will perform workstation installation, configuration, repair, and preventative maintenance across enterprise computing environments. The position also supports Microsoft 365, Microsoft Teams, and video conferencing solutions used by senior leadership and staff. In addition, the technician will develop support procedures, provide user training, lead project efforts, and mentor junior technicians. Responsibilities Provide white-glove technical support to executives and senior leadership in a professional IT environment. Deliver end-user technical support for desktop and laptop hardware, software, peripherals, and connectivity issues. Perform installation, configuration, repair, and preventative maintenance of personal computers and related systems. Troubleshoot and resolve software and hardware failures to maintain reliable workstation operations. Identify network problems as they relate to desktop and laptop computers. Support Microsoft Office 365, Microsoft Teams, and video conferencing platforms. Support enterprise technology deployments and resolve technical incidents. Develop technical support procedures and processes to improve service delivery. Provide user training and lead or coordinate technical project efforts. Serve as a local leader and mentor to junior technicians. Requirements Minimum Qualifications 5 years of experience providing end-user support. 5 years of experience supporting personal computer hardware and routine software installation. 5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment. 5 years of experience supporting Microsoft productivity tools such as Office 365 and Microsoft Teams. 4 years of experience providing white-glove executive level support. 4 years of experience supporting video teleconferencing solutions such as Cisco Webex. Preferred Qualifications 5 years of experience creating technical knowledge articles. 5 years of experience working in a multi-vendor support environment. 4 years of experience utilizing ServiceNow in a support environment. Additional Requirements Candidates must be local to the Dallas/Fort Worth (DFW) area. Candidates must provide a redacted copy of their driver's license showing only first and last name and city/state to verify current location. Work Location and Schedule Location: Fort Worth, TX. Schedule: 12-month engagement (12/1/2026 to 12/1/2027), 2080 hours. Work Arrangement: Onsite.