Come join us! We are currently seeking qualified candidates in the New York area. We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
Your Responsibilities
Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
Level and adjust equipment to include plumbing, gas and electrical connections
Install and instruct customers on the proper use of equipment
Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
Complete all service calls and warranty documentation in an accurate and timely manner
Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
Maintain the delivery truck in safe and working order
What we're looking for
100% local daily travel required
A valid driver's license
High school diploma or general education degree (GED)
Knowledge of basic plumbing and electrical skills
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Ability to work professionally with colleagues and be a team player
Ability to manage difficult customer situations
Must be self-motivated, customer-oriented person with excellent communication skills
Working Conditions
Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally
The salary range for this position is $54,000 to $80,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
Comprehensive health, dental and vision insurance
Wellness discounts on medical premiums
100% covered life and long-term disability insurance
401k with company match
PTO + holidays
Discounted gym membership
Generous Employee Purchase Program
Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
