Job Description

Field Service Technician
Location: Aiken, SC

The Field Service Technician is responsible for providing customer service and technical support to customers at their sites. This position supports customers across South Carolina, North Carolina, and Georgia. The Field Service Technician operates as part of a team-oriented field service group, delivering technical expertise related to equipment, processes, and customer applications.

Essential Duties and Responsibilities
The essential duties and responsibilities include the following; however, other duties may be assigned.

Operational and Administrative Responsibilities

Operate within a team-oriented field service group to provide customer service and technical expertise related to equipment and processes
Maintain a region of assigned accounts and periodically assist in the trial and setup process for potential new customers
Continually seek opportunities to improve dilution equipment and the application process for anti-tact products
Perform preventative maintenance on level control systems, PLCs, pneumatic pumps, motors, and related equipment
Troubleshoot basic electrical and pneumatic circuits
Maintain inventory of parts on the service vehicle and in customer job boxes
Respond to customer issues by phone or through service trips, as required
Assist with budget management for assigned accounts
Recognize opportunities for growth within existing customer accounts
Effectively communicate issues, recommendations, and solutions to customers
Maintain product inventory at customer sites

What We Offer

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.

With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.

As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

Qualifications

To successfully perform this job, an individual must be able to perform each key responsibility in a satisfactory manner, either through individual effort or within a team setting. The individual must have the ability to effectively present information to management, customers, and other employees. The candidate must have excellent written and verbal communication skills.

Education and/or Experience

High school diploma or equivalent required
Must meet all job-specific education requirements as deemed necessary
Bachelor’s degree or equivalent training considered a plus
Minimum of five years of experience in technical service required

Skills and Requirements

Strong customer service and communication skills
Ability to troubleshoot basic electrical and pneumatic systems
Experience with preventative maintenance of industrial equipment, including PLCs, pumps, motors, and control systems preferred
Ability to work independently and as part of a team in a field service environment
Willingness and ability to travel to customer sites throughout South Carolina, North Carolina, and Georgia
Valid driver’s license required with good driving record as company truck will be provided.

Physical Demands

Frequently stands, bends, stoops, squats, reaches, twists, and otherwise moves continuously during the workday
Frequently walks throughout the workday
Frequently reaches above shoulder level and lifts or moves objects weighing 30 to 50 pounds
Frequently pushes and pulls materials and equipment
Ability to function in a very active, fast-paced environment
May be exposed to varying conditions, including extreme heat and cold, wet environments, loud noise, and distractions

Work Environment

Job duties are performed in both a temperature-controlled indoor environment and on the plant floor. The role may involve exposure to noise, machinery, and production-related activities.

About Arclin

Industry

Chemicals & Materials

Company Size

501-1,000 employees

Headquarters

Alpharetta, Georgia

Year Founded

Unknown

Website

arclin.com

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