Job Description

FIELD SERVICE TECHNICIAN

St. Louis, MO | Full-Time

ABOUT THE ROLE

We’re hiring a Field Service Technician to join our Service team in St. Louis. You’ll manage technical support across a geographical area, perform preventative and pro-active service, and be the first line of support ensuring our customers get the level of service they expect from SumnerOne.

This role combines technical troubleshooting, customer relationship building, and equipment expertise. You’ll work independently in the field, travel up to 100 miles per day, and stay connected with dispatch and your team throughout each day.

WHAT YOU’LL DO

Core Responsibilities:

Manage technical support for accounts within your service area
Perform preventative maintenance and pro-active service calls
Troubleshoot equipment issues and prepare repair estimates
Maintain organized car stock, service manuals, and service bulletins
Keep all service information current on laptop and dispatch system
Promote and explain service agreements to customers
Communicate customer problems and equipment requirements to Field Service Manager and Sales
Complete paperwork, warranty processing, and parts tracking in a timely manner
Perform ongoing product training and complete scheduled courses

Day-to-Day Expectations:

Carry tools and equipment up to 50 lbs consistently, rotate equipment up to 100 lbs
Drive 100+ miles daily within your service area
Kneel and squat for extended periods during service calls
Maintain professional appearance and vehicle cleanliness
Ask customers if they need additional help before leaving
Stay current on SumnerOne products and services
Suggest product and service improvements to customers
Contribute ideas to the service team on how we can improve operations

WHO WE’RE LOOKING FOR

You have solid mechanical and troubleshooting skills with a problem-solving mindset. You may be coming in with field service experience, or you may be entry-level with strong technical aptitude and eagerness to learn. Either way, you’re reliable, organized, and ready to build expertise with a team that invests in your growth.

Core Requirements:

Valid U.S. citizenship and legal right to work
Valid driver’s license and clean driving record
Ability to obtain insurance as a company driver
High school diploma (Associate’s or Bachelor’s degree preferred)
Strong mechanical and electrical aptitude
Problem-solving mindset—you think logically and don’t give up easily
PC and networking knowledge; comfortable with Windows, Mac, and common office software (Excel, Word, Outlook, etc.)
Reliable transportation and ability to drive 100+ miles daily

Technical Competencies:

Troubleshoot and diagnose electronic/mechanical equipment problems
Understand network connectivity and how it relates to product performance
Learn and retain technical product knowledge quickly
Work with hand tools and diagnostic equipment

Professional Competencies:

Strong communication skills (written and verbal)
Customer-focused approach; you ask questions and listen before jumping to solutions
Organized and detail-oriented; you track parts, paperwork, and schedules
Dependable, disciplined, and accountable for your time and quality
Adaptable; you roll with changes and different customer personalities
Team player who communicates daily with dispatch and colleagues
Professional appearance and demeanor; you represent the company well

Nice-to-Have:

Previous field service or customer service experience
Familiarity with office equipment or related technology
Certification in relevant technical areas

WHY SUMNERONE

At SumnerOne, we believe our best solutions start with listening. We call this Hear to Serve — and it applies as much to how we treat each other as it does to how we serve our customers. When you join this team, you're joining a company that is actively investing in a culture where every voice is heard, every idea matters, and every person is supported.

Structured training and ongoing skill development
Flexibility in your field schedule with support from dispatch
A clear path to growth (specialist roles, territory expansion, or leadership)
Regular communication with your team and manager
Vehicle provided; you manage your route
Work-Life Balance: Family-owned and family-first — Monday through Friday, no weekends
Benefits from Day One: Medical, dental, vision, life, and disability coverage
Paid Time Off: Paid vacation, holidays, and sick time
Financial Future: 401(k) and profit-sharing opportunities
Room to Grow: Many of our senior team members started exactly where you are
A Culture That Listens: Through our Hear to Serve initiative, we gather feedback, close the loop, and continuously improve — because a great workplace doesn't happen by accident

About SumnerOne

SumnerOne is one of the largest independent dealers of office technology in the Midwest, representing a family of companies committed to bringing you exactly the service and technology you need to help your business run more smoothly and safely than ever. From printers and copiers, MFPs, managed IT, managed print, document management, disaster recovery and so much more.

Our offices include:

SumnerOne - St. Louis, Missouri

SumnerOne - Lenexa, Kansas

SumnerOne - Wichita, Kansas

SumnerOne - Highland, Illinois

SumnerOne- Bloomington, Illinois

SumnerOne- Mid-Missouri

SumnerOne - Bixby, Oklahoma

SumnerOne- Oklahoma City, Oklahoma

SumnerOne- Springfield, Missouri

SumnerOne- St. Joseph, Missouri

SumnerOne- Bentonville, Arkansas

From the middle of Illinois to Wichita, Bentonville to Tulsa, and everywhere in between, organizations trust SumnerOne companies to deliver the kind of technology and service that get out of the way – and let people get the job done. Why? Because when technology works so well you forget it’s even there, you can accomplish more than ever. That’s the power of SumnerOne.

Industry

Creative & Design

Company Size

201-500 employees

Headquarters

St. Louis, MO

Year Founded

1952

Website

sumnerone.com

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