Job Description

Field Service Technician

Location: Home-Based (Covering SL, GU, KT, TW, CR postcode areas)
Travel: Regional coverage – UK customer sites
Employment Type: Full-Time

About Carrier

At Carrier, we are committed to delivering innovative solutions that improve the way people live, work, and interact with their environments. As a global leader in intelligent climate and energy solutions, we create products and services that support comfort, efficiency, and sustainability.

About the Role

As a Field Service Technician, you will be responsible for delivering high-quality technical support to our customers by completing warranty and chargeable repairs, breakdowns, and service activities.

This is a home-based role, where you will start and finish your working day from your home location while travelling to customer sites across your assigned geographical area. You will have a high level of autonomy, using your technical expertise to diagnose issues, resolve problems, and ensure exceptional customer service is delivered at every opportunity.

A full UK driving licence is essential for this role.

Key Responsibilities

• Complete warranty and chargeable repairs, breakdowns, and service visits
• Diagnose technical issues and coordinate effective solutions to ensure timely resolution
• Maintain accurate service records, reports, and performance documentation
• Provide professional and reliable customer support while representing Carrier’s values
• Deliver best-in-class customer service at every interaction
• Work collaboratively with internal teams, including Sales and Service teams, to support business growth
• Identify opportunities to improve customer satisfaction and operational performance

Required Qualifications & Experience

• ACS Qualified Gas Engineer certification required
  • CCN1 and CENWAT mandatory
  • LPG and Commercial qualifications desirable
• Demonstrable technical experience gained within the HVAC, heating, or related industry
• Strong fault-finding and problem-solving skills
• High attention to detail with a commitment to quality and safety
• Excellent communication and customer service skills
• Ability to work independently while managing a regional workload

Desirable Skills & Experience

• Heat Pump experience
• F-Gas certification
• Experience working with modern heating and energy-efficient technologies

Why Join Carrier?

At Carrier, you will have the opportunity to work with industry-leading technology, develop your technical expertise, and be part of a team focused on creating sustainable solutions for customers worldwide.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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