Job Description

Responsibilities:

• Provide 2nd level on-site and remote IT support
• Respond to, troubleshoot, and resolve end-user computer hardware and software issues
• Provide hands-on local support for global SME infrastructure teams
• Manage local end-user assets and refresh processes
• Participate in local, regional, and global IT projects and initiatives
• Identify and highlight continuous improvement actions
• Log and manage work via the Ingersoll Rand ServiceNow ticketing system
• Maintain global IT standards and processes
• Provide out-of-hours emergency support, remote and on-site, when required

Requirements:

• 3-6 Years’ experience in a similar role
• Ability to work collaboratively and independently
• High level of customer focus
• Good verbal and written communication skills
• Good problem-solving skills
• Desktop hardware and software technical knowledge and troubleshooting skills

Preferences:

• Experience with supporting the following operating systems: Windows 11, MacOS, iOS, iPadOS, and Android
• Experience with supporting IT at office, distribution, and manufacturing locations
• Experience working in a global IT organization

Travel & Work Arrangements/Requirements

• This position will be fully on site.