Job Description

Beginning in 1968 HYTORC has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, and has become the most trusted name in the industry. Over our 50 year history we have focused on engineering new technologies while building a 24/7 service network. Our mission: to make industrial bolting simpler, more precise and more reliable.

メカニカル修理技術者募集

1968年より、HYTORCは油圧および空気圧トルクレンチ製造の世界的リーダーとしての地位を確立し、業界で最も信頼されているブランドに成長を遂げました。

50年の歴史の中で、24時間年中無休のサービスネットワークを構築しながら、常に新しい技術を追い求めて時代の一歩先の製品を開発し続けています。

「産業用ボルト締めをより簡単に、より正確に、より信頼できるものにする」をモットーに掲げて日々邁進しております。

General Purpose As a Mechanical Repair Technician you will use the HYTORC service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.

募集要項

機械修理技術者として、HYTORCサービス車両を使用して、関東地域での市場を拡大して頂きます。 顧客関係の開拓、構築と維持、製品の修理と校正スケジュールの管理、および技術コンサルタントとして役割を果たして頂きます。

Essential Duties and Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance

仕事内容

• 関東地域の、既存および見込み顧客に訪問して、修理、メンテナンス及び校正の他、技術的なコンサルティングの提供。新規開拓を目的とした見込み客との関係構築
• これまでの技術経験と弊社トレーニングプログラムを合わせて、機械、油圧、手動の工具、ポンプや他機器のトラブルやメンテナンスを含む顧客のニーズに対応
• 修理や校正のスケジュール管理、見込み客へのコールドコール、関東地域外の案件対応、その他日常業務は社内規定で定められた安全基準、工程、スケジュールを遵守して実施
• 業務予定、近況報告、市場情報等の週間報告書の作成及び提出
• サービス事業部の仲間と協力して修理室繁忙期のサポート
• 目標KPI（重要業績評価指標）に向けた業務プラニングと実行
• 販売およびサービスチャンス拡大の為に、必要に応じてサービスマネージャーをサポート
• 製品の検品（動作、外観、安全機能等の確）を実施して修理や校正等サービスの詳細を記録
• 製品の操作とメンテナンスについて、顧客にトレーニング実施して当社製品についての理解を深めて頂けるよう支援する
• 協力的で前向きかつ専門的な顧客対応に徹し、サービス向上に努める
• 修理と校正に関わる事務処理
• 社内メンバーと協力して代替品や修理部品の棚卸し情報を共有して常に最新の在庫状況を把握
• サービス車輌の定期的な修理とメンテナンスを実施

Education/Experience Required

High School diploma

3+ years of hands-on mechanical/technical experience

Self-motivated and driven to succeed.

Experience with a proven track record in customer satisfaction.

Excellent technical, communication, organizational and presentation skills.

Clean and valid driver’s license.

A safe, preferably covered, space at or near your home to keep the van overnight

応募資格

• 高卒以上
• 3年以上のメカニック経験
• 自発的で意欲的
• 顧客対応経験
• 優れた技術スキル、コミュニケーションスキル、運営スキル、プレゼンテーションスキル
• 一般運転免許証
• マイクロソフトOutlook、Word、Excellの基本操作
• 30㎏程の重い重機を扱う場合があります

Compensation

Base salary plus performance bonus

給与

要相談、インセンティブ有

Computer Skills Necessary

Basic Microsoft Outlook, Word, Excel

Physical Demands/Requirements

Be able to lift or move up to 75 pounds,

Work Environment

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.