Webasto Group

Field Service Technician

Webasto Group  •  Stuart, FL (Onsite)  •  2 days ago
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Job Description

Sales at Webasto means selling our products and services with passion and expertise. Our sales team is the first point of contact for our customers, building valuable, long-term, and trusted relationships. In addition to providing personalized advice on all questions related to our products and services, core tasks in Sales include market and competition analysis, as well as the development of short-, medium-, and long-term strategies. Sales is also responsible for acquiring and commercially managing new projects for the company.

Perform a variety of Sales and technical duties to support the Webasto customer and Technical Service Dealer base by developing and instituting solutions to support these customers’ requirements and improve sales and product performance. Provide sales to customers, repair and product installation services.

This position requires the ability to interact professionally with customers and staff members in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient. A high level of professionalism and confidentiality is crucial to this role. Written and verbal communication skills coupled with a strong sense for creative application design aptitude, prioritizing work and attention to detail are equally important.

Candidate will be experienced in all areas of Marine HVAC Sales with additional experience in Marine Electrical troubleshooting and general boat knowledge and etiquette. This person must be well organized, flexible and able to work alone for extended periods of time without direct supervision, primarily at the customer’s site. This position requires candidate/employee to work “from home”, remotely. Employee will perform all duties with the guidance and scheduling of the Marine Service Manager/Supervisor.

ESSENTIAL FUNCTIONS

Essential duties and responsibilities may include, but are not limited to, the following:

Support the sale of Webasto products by delivering exceptional installation, commissioning, and repair field services
Replace existing products with Webasto solutions
Deliver technical training on Webasto products to our customers
Resolve warranty claims and process them through warranty department
Maintain Webasto vehicle, vehicle parts stock and parts warehousing
Travel to support Webasto service and sales activities, including but not limited to: boat shows, service repairs, training sessions, customer support, segment meetings, and assisting Webasto employees
Travel requirements: 60-80% domestic and international

Support the sale of Webasto products by delivering exceptional installation, commissioning, and repair field services
Replace existing products with Webasto solutions
Deliver technical training on Webasto products to our customers
Resolve warranty claims and process them through warranty department
Maintain Webasto vehicle, vehicle parts stock and parts warehousing
Travel to support Webasto service and sales activities, including but not limited to: boat shows, service repairs, training sessions, customer support, segment meetings, and assisting Webasto employees
Travel requirements: 60-80% domestic and international

MINIMUM QUALIFICATIONS

Equivalent to the completion of high school diploma/GED is required. 2-Year Technical / Vocational School certificate and or 5+ years prior experience with Marine HVAC and Electrical, including sales and application within the North American Marine Industry. Valid driver license for the State in which you reside. Willing and able to travel with short notice. An equivalent combination of education, training or experience that provides the following knowledge, skills and abilities.

Knowledge and proficiency of:

Technical product and diagnostic knowledge of chillers, HVAC systems, heaters, pumps, and related accessories
Knowledge of 12/24 volt electrical systems
Understanding of 115/230V and single-phase/three-phase electrical systems
Strong customer service and problem diagnostic skills, with experience in developing prototype and application solutions
Proactive problem-solving, entrepreneurial mindset, and the ability to exercise independent judgment and take initiative to develop solutions that effectively serve customers without awaiting instructions
Ability to manage & prioritize multiple tasks and changing responsibilities, and meet deadlines
Ability to communicate important information clearly to customers, colleagues, and supervisors
Spanish language skills are a plus but not mandatory. Please specify your level of Spanish proficiency in your application if relevant

Applications from qualified individuals with disabilities are expressly welcome.

Your contact person:

Valerie McKeachie, People & Organization Stuart, FL

Get to know us here and find out why we are passionate about attracting talent to Webasto.

We look forward to receiving your online application!

Webasto Group

About Webasto Group

As a global innovative systems partner to the mobility industry, Webasto is one of the 100 largest suppliers to the automotive sector worldwide. In development, manufacturing and sales, the company focuses on roof systems on the one hand and on vehicle electrification on the other hand. The product range includes openable and fixed roofs, electric high-voltage heaters and batteries, as well as thermo management solutions. Among the customers of Webasto are manufacturers of passenger cars, commercial vehicles, and boats, as well as dealers and end customers. In 2024, the Group generated sales of around 4.3 billion euros and employed around 15,300 people at more than 50 locations. The headquarters of the company, which was founded in 1901, is located in Stockdorf near Munich (Germany). For more information, please visit www.webasto.com

Webasto SE

Head Office: Gauting (Stockdorf)

Register of companies: München HRB 199587

Chairman of the Supervisory Board: Dr. Rolf Bulander

Management Board: Jörg Buchheim (Chairman), Marcel Bartling, Jan-Henning Mehlfeldt, Jörg Bremer, Johann Stohner

Further information: https://www.webasto-group.com/en/imprint/

Data Privacy: https://www.webasto.com/en-int/footer-navigation/meta-nav/data-privacy.html

Industry
Automotive & Mobility
Company Size
5,001-10,000 employees
Headquarters
Stockdorf, DE
Year Founded
1901
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