Job Description

Field Service Technician

Department: Livonia Route Drivers 135005

Employment Type: Full Time

Location: Livonia

Reporting To: Leonard Ferrell Jr.

Compensation: $20.00 - $24.00 / hour

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The Field Service Technician will be responsible for transport, installation (if applicable), and maintaining equipment, replacement parts, tools, and micro market and office coffee equipment in an organized and structured manner. The Field Service Technician is responsible for in field rebuilding of vending, micro market, and office coffee equipment.

Responsible for repairing and installing vending, office coffee, and micro market equipment to promote continuous operation of the machines.
Transports equipment, installs replacement parts, and performs repairs using tools and other vending equipment at various accounts/locations throughout the region using a company vehicle.
Troubleshoot to restore malfunctioning machine to working order in the field.
May include swapping failed equipment, cleaning, preventative maintenance, and minor adjusting of the malfunctioning component of the machine.
Communicate professionally with dispatchers and clients.
Will run electrical wire and plumbing tubes as needed.
Responds promptly to customer needs/requests with the goal of ensuring customer satisfaction.
Supports a service-oriented environment that leads others to improve their service actions.
Maintains positive and enthusiastic attitude with co-workers and customers.
Follows through with action when a customer makes a special request or asks questions.
Continuously seeks to exceed customer expectations and anticipates their needs ahead of time.
Additional projects and assignments as needed.

Ingredients for Thriving:

High School Diploma or GED
Experience repairing vending, coffee, or small machines.
Basic knowledge of electrical, plumbing, refrigeration, HVAC, or electronics
Valid, clean driver’s license (Chauffeur’s License may be required – MI only)
Ability to pass Department of Transportation (DOT) physical (MI, IN, PA, and NY only)

Location(s) & Logistics:

Ability to lift 75–100 pounds.
Perform physical tasks such as standing, climbing, crouching, bending, kneeling, and twisting.
Comfortable working and driving in various environments and weather conditions.

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

Health Coverage – Medical, Dental and Vision
Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
401(k)
Paid Time Off
Wellness Programs
Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits

#ZRCS #IND103 #LI-KC1

About Continental

The Great Lakes Food & Beverage Leader

Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.

Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.

Our singular mission is to delight our guests, every meal, every day.

It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.

Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.

Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events

Looking to grow your career on your terms? Get to know us more.

We Are Curious.

Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.

We Dream Big.

We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.

We Champion Each Other.

Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.

We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Troy, Michigan

Year Founded

1989

Website

continentalserves.com

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