Job Description
Job DetailsJob Location: Pan Oston - Bowling Green, KY 42101Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Road WarriorJob Shift: AnyJob Category: ManufacturingAre you looking for your forever career? Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with us!
Pan-Oston Company is an industry leader in providing metal and wood fixtures to some of retails largest members and is a Houchens Industries Employee-Owned Company - when the company does well, the employees do too!
What We Offer:
ESOP Retirement (Entirely employer funded retirement)
Competitive health insurance prices
Employer paid Dental and Vision Insurance
Opportunities for growth
Employer provided group Short and Long Term Disability
Employer provided Life and AD&D Insurance
Pan-Oston is seeking high-potential, highly motivated and skilled team players to join our team!
We have an immediate opening for the following position:
FIELD SERVICE TECHNICIAN
PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.
RESPONSIBILITY AND AUTHORITY:
Provide technical troubleshooting support to customers via phone and email
Perform product installations and service at customer locations
Install and test CFE hardware for the SCO product line
Conduct site evaluations to assess installation requirements and service needs
Assist with trade show installations and de-installations
Enter and process service parts orders
Dispatch service and/or installation technicians as needed
Create and issue service data reports
Initiate internal corrective actions and document change requests
Manage projects related to installations, service, and customer support
QualificationsMINIMUM POSITION REQUIREMENTS (Skills & Abilities)
High school diploma or equivalent (GED); trade or vocational school preferred
Strong organizational and communication skills
Basic knowledge of electrical components, properties, and testing devices
Ability to be on-call after hours for customer support
Ability to travel independently and frequently to customer locations
Must be able to travel with minimal notice
1–3 years of experience in a related field (preferred)
Experience using hand and power tools for metal and woodworking
ADDITIONAL SKILLS OR ABILITIES
Experience in field service, equipment installation, or technical support environments
Familiarity with retail systems or self-checkout (SCO) technology
Basic computer and reporting skills
Frequent travel required
Ability to lift and handle equipment as needed
Work in various customer site environments, including retail and industrial settings
