Job Description

Levata is seeking a motivated and customer-focused Field Service Technician to join our growing service team. This role is responsible for the installation, maintenance, and support of technology solutions at customer sites, ensuring high-quality service delivery and strong client satisfaction.The ideal candidate is hands-on, technically capable, and comfortable working independently in the field while maintaining strong communication with internal teams and customers.Key Responsibilities

• Perform onsite installation, configuration, and troubleshooting of:
• Wireless networking equipment (APs, controllers)
• Structured cabling (Cat5e/Cat6/Cat6A)
• RFID and IoT solutions (where applicable)
• POS, scanners, printers, and related hardware
• Execute project work including:
• Access point mounting and alignment
• Cable runs, terminations, and testing
• Equipment rack/IDF/MDF setup
• Diagnose and resolve technical issues efficiently while onsite
• Ensure all work is completed to professional and safety standards
• Maintain clear and accurate documentation:
• Service reports
• Installation photos
• Test results (Fluke or equivalent where required)
• Communicate effectively with:
• Customers onsite
• Dispatch and project coordination teams
• Manage time, travel, and assigned work orders to meet project timelines

Required Qualifications

• 2+ years of experience in field service or low-voltage/network installations
• Strong understanding of:
• Structured cabling standards (TIA/EIA)
• Wireless networking fundamentals
• Experience with:
• Cable termination and testing
• Mounting hardware and cable pathways (J-hooks, conduit, etc.)
• Ability to read and interpret:
• Floor plans
• Network diagrams
• Valid driver’s license and must have access to vehicle everyday
• Comfortable working at heights (ladders, lifts)

Preferred Qualifications

• Experience with:
• Cisco Meraki, Extreme, Fortinet, or similar wireless platforms
• RFID or warehouse technologies
• Certifications (nice to have):
• Network+ / CCNA
• Manufacturer certifications (Meraki, Extreme, etc.)
• Lift certification / Working at Heights
• Bilingual (English/French) is an asset

Work Environment

• Field-based role with travel to customer locations
• Work may include:
• Warehouses, retail environments, offices, and industrial sites
• Occasional after-hours or weekend work depending on project requirements

What We Offer

• Competitive compensation of $65,000-70,000 depending on experience
• Health and Dental Benefits with 100% premiums paid by Levata
• Opportunity to work on diverse and large-scale projects
• Career growth within a rapidly expanding technology services company
• Supportive team environment with strong project and dispatch coordination