Job Description

Job Title Field Service Technician

Purpose This position entails providing practical and technical expertise for installing and maintaining specialised parking systems.

Specific Duties & Responsibilities

• Assist with and/or oversee installing new Company products and systems into designated car parking sites per standard installation practices, including wireless sensors, communications gateways and related RF hardware, electronic signage and ANPR/LPR cameras.
• Assigning unique software identifiers to sensors and related hardware.
• Programming sensors with the correct software settings as specified for the site.
• Setting up and commissioning the RF network to support the SmartCloud reporting and management system.
• Provide post-installation maintenance and support to installed Company sites per agreed service agreements.
• Assist other Company Installation Technicians with maintaining workshop and warehouse facilities to the required standard including tools and equipment.
• Maintain Company vehicles to a high standard of cleanliness and tidiness.
• Perform other tasks as directed by Company staff.
• Attend training as appropriate to further develop relevant knowledge and skills.
• Liaising with customers as required providing first-line support
• Maintain and update the customer issues log
• Provide feedback to customers on issue resolution as required
• Provide support to the installation team before and during new site installations
• Work with both customers and SPT staff to assist with the bedding in of systems post-installation
• Maintaining comprehensive site records
• Developing and maintaining procedural and process documentation
• Preparing test sites for demonstrations
• Act as liaison between the SPT R&D team and the customer

General Duties & Responsibilities

• Be punctual and work the hours and times specified.
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• Support and help develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Responsibly manage all business resources within accountability levels.
• Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given.
• Serve the business in good faith, promoting and protecting the business's best interests.
• During work time and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
• Demonstrate through own actions a commitment to Work Health and Safety at work, when undertaking work or observing others in the workplace.

Skills, Experience & Education

• Experience working with power tools and other light machinery such as generators, etc
• Experience in the Parking or Security industry would be advantageous
• Good level of computer literacy
• Some practical work experience in a manual environment is desirable but not essential
• A good level of physical fitness
• Ability to work unsupervised.
• A practical "can do" attitude
• The ability to communicate clearly and concisely
• The ability to work under pressure to tight deadlines
• A willingness to be flexible in terms of work hours
• A willingness to learn from others and take lessons from on-the-job experiences
• Availability to travel both domestically and internationally as required