Job Description

THE COMPANY:

Over the past decade, PayNuts has been on an exciting journey of growth, innovation, and transformation. From humble beginnings to supporting thousands of merchants across Australia & New Zealand, we’ve remained committed to delivering smart, simple, and cost-effective payment solutions.

In 2023, we rebranded as PayNuts -a bold step that reflects our renewed focus on creating powerful, unified payment experiences. With integrity and passion at our core, we’re here to help Australian businesses thrive in an ever-evolving digital economy.

ABOUT THE ROLE:

The Field Service Technician is a hands‑on, customer‑focused role responsible for the installation, configuration, support, and maintenance of EFTPOS terminals and POS systems across PayNuts’ merchant base. This role works on‑site with retail and hospitality customers to ensure reliable, secure, and efficient payment and POS operations.

RESPONSIBILITIES:
On a day-to-day basis the responsibilities of the Field Service Technician are:

• Install, configure, replace, and decommission EFTPOS terminals and POS hardware, including upgrades, swaps, relocations, and pre‑handover testing
• Provide on‑site technical support, troubleshooting EFTPOS, POS, peripherals, and connectivity issues
• Support standalone and integrated EFTPOS solutions, including basic POS–EFTPOS integration and payment flow troubleshooting
• Provision and prepare devices, firmware, software builds, SIMs, and peripherals for deployment
• Coordinate logistics and asset management, including dispatch, returns, refurbishment, and accurate tracking of equipment
• Deliver on‑site merchant support and basic training, maintaining clear job notes and adhering to PCI‑DSS, security, and data‑handling requirements

QUALIFICATIONS:

Experience

• Background in field service, IT support, POS support, or technical service roles
• Hands‑on experience supporting EFTPOS terminals and/or POS systems
• Experience working in retail or hospitality environments (preferred)

Skills

• Strong troubleshooting and problem‑solving capability
• Working knowledge of networking (LAN, Wi‑Fi, 4G/5G)
• Confident communicator with strong customer service skills
• Ability to work independently and manage a field‑based schedule
• Current Australian driver’s licence

THE PERKS:

We offer more than just a job - we offer a place to grow, thrive, and be rewarded:

• Competitive base salary + super + commission structure
• Free premium home internet plan and modem
• Telstra mobile plan with 500GB databank, unlimited calls & texts
• $150 birthday voucher + a day off to celebrate
• 24/7 wellbeing support through our partnership with Sonder
• Generous paid parental leave
• Work anniversary prizes
• AFL and BBL season tickets
• Samsung product discounts
• Regular team events and social activities
• Flexible working arrangements (office + WFH)

If you're passionate about helping businesses succeed and want to be part of a fast-growing, forward-thinking company, we’d love to hear from you. Apply now and take the next step in your career with PayNuts!