Mission

Provide technical excellence and frontline customer support for precision testing systems used across manufacturing, R&D, and quality control industries. This role exists to ensure every installation, service, and calibration is executed to the highest standard — protecting the company’s reputation for quality and empowering clients to succeed.

You are the face of the organization in the field: part technician, part trainer, and part problem-solver. Your work keeps vital material testing systems operating safely, accurately, and efficiently.

Performance Objectives

1. 
   Install & Commission Equipment:
   Independently install, configure, and calibrate custom material testing machines at client facilities, ensuring systems meet operational specifications.

2. 
   Diagnose & Resolve Issues:
   Troubleshoot and repair complex electro-mechanical systems — including electrical (up to 480V), hydraulic, and pneumatic components — using schematics and mechanical drawings.

3. 
   Deliver First-Visit Resolution:
   Resolve customer issues efficiently and accurately on-site, minimizing repeat service calls and downtime.

4. 
   Customer Training & Support:
   Train operators and maintenance staff on system operation, calibration, and software, ensuring confident and safe equipment use.

5. 
   Autonomous Field Operations:
   Manage personal travel, scheduling, and reporting with minimal supervision while maintaining high levels of professionalism and responsiveness.

6. 
   Continuous Improvement:
   Capture and report system issues or recurring trends to internal engineering teams, contributing to product and process improvements.

Fit Traits

• 
  Independent problem-solver who thrives on travel, autonomy, and variety

• 
  Calm under pressure with strong diagnostic and technical reasoning skills

• 
  Confident communicator who can train and build trust with customers

• 
  Committed to quality, professionalism, and first-time resolution

• 
  Adaptable — comfortable managing both electrical and mechanical challenges in the field

Why This Role Matters

This position is built for the self-reliant technician — someone who takes pride in precision, thrives on travel, and enjoys solving complex challenges head-on. You’ll represent a globally respected brand in advanced testing systems, ensuring customers experience excellence from installation to ongoing support. Every visit is an opportunity to lead, teach, and uphold technical integrity.

Requirements

• 
  Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.

• 
  2+ years of
  field service experience
  in electro-mechanical, automation, or testing equipment (post-military experience required)

• 
  Proficiency troubleshooting
  electrical systems up to 480V
  , including drives, relays, and PLC interfaces

• 
  Experience with
  hydraulic and pneumatic systems

• 
  Ability to read, interpret, and apply
  electrical schematics and mechanical drawings

• 
  Valid driver’s license; ability to travel 90–100% (domestic, primarily regional)

• 
  Excellent communication and customer interaction skills

Benefits

• 
  Medical, Dental, and Vision:
  80% employer-paid premiums

• 
  401(k):
  100% match on first 3%, tiered match up to 6% total contribution

• 
  Annual Bonus:
  Up to $5,000, based on performance metrics

• 
  Per Diem:
  $55/day for meals and incidentals

• 
  Company Vehicle:
  Personal use permitted, fuel and expenses reimbursed

• 
  Travel Expenses:
  Covered via company-issued reimbursement system