Job Description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, with over 17,000 employees shaping the future in the field of process automation, we create trusted relationships that help everyone thrive. Whether developing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with industries worldwide, we are driven by purpose. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

As a Field Service Technician, you will serve as a brand ambassador for Endress+Hauser, exemplifying our values through your technical expertise, professional conduct, and commitment to customer success. Your ability to listen attentively, respond thoughtfully, and deliver solutions that create meaningful value.

What is the role about?

This role is responsible for delivering high-quality service and support for Endress+Hauser process instrumentation. This includes on-site installation (within limits), repairs, commissioning, calibration, and troubleshooting, as well as customer training and support. The role requires strong technical expertise, excellent communication skills, and a commitment to continuous improvement and customer satisfaction. A key performance indicator will be supporting business growth through professional and proactive engagement.

Which tasks will you perform?

• Perform on-site installation (within limits), repairs, service, commissioning, calibration and troubleshooting of Endress+Hauser process instrumentation on customer sites as directed.
• Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
• Create Service Reports on work completed in a timely manner and ensure all software aspects of work order completion in SalesForce are qualified to expedite final invoices.
• Smart Support case handling & via Vonnage (cloud based communications platform).
• Provide on-site customer training in applications, service and operation of Endress+Hauser products and tools.
• Carry and maintain a stock of spare parts in your vehicle.
• Proactively identify and communicate customer feedback, sales and training opportunities using SalesForce mechanisms and direct conversation with your line Manager and others.
• Take pro-active ownership of your personal training using our in-house and overseas options.
• Operate within our Health & Safety policy and procedures.
• Any other duties commensurate with your skills and experience and as directed by your manager in the development of the role and the service function.

What do we expect from you?

• Minimum trade certificate level in Electrical & Instrumentation.
• Relevant technical experience in industrial instrumentation.
• Mechanical and / or electrical competence is an advantage.
• A strong communicator with excellent customer service skills, including the ability to present information in a clear and concise manner.
• Process driven and solution-oriented, viewing problems to be solved positively, as challenges to learn and better our service to customers.
• Strong collaboration and commitment with Sales colleagues to promote our business.
• Comfortable working in dynamic environments and adjusting to changing priorities and technologies.

What can you expect from us?

• Branded company van, laptop and mobile phone
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• A supportive, family-owned company with a strong emphasis on sustainability and long-term commitment.
• Ongoing professional development through various training programs, knowledge sharing, and e-learning.
• A friendly and inclusive culture that promotes well-being and teamwork

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.