Job Description

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

• Suffer from boredom - you’ll constantly take on new challenges, learn new skills, and collaborate with a variety of coworkers and customers around the world.
• Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime

• A tinkerer who loves to uncover how things work and resolve technical issues.
• A tech-savvy leader with a solid understanding of mechanical and/or electrical systems, capable of guiding your team through complex issues.
• A lifelong learner with a passion for advancing your career and seeing beyond your own backyard.

• Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field preferred.
• Minimum of 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

• Environment where we promote from within, cross-train and provide ongoing skill development
• Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
• Retirement savings (401k) opportunities
• A remote work policy and ample paid time off (PTO)
• Continuing education assistance
• A company dedicated to the local community that gives back through charitable contributions