Purpose of the Field Service Supervisor role:
Foster legendary customer loyalty across field service operations by delivering exceptional and profitable operational performance across field service maintenance.
The Penske Field Service Supervisor leads a maintenance team over a defined territory of field service operations. Key responsibilities include coordinating, and confirming vehicle maintenance repairs, including preventive maintenance and mechanical and electrical repairs for tractors, trucks, and trailers. This role requires strong communication, customer relationship management, and organizational skills to engage technicians and ensure legendary customer experience.
The Field Service Supervisor plays an active role in hiring, training, and developing maintenance technicians to ensure a highly skilled and engaged workforce capable of meeting customer expectations.
Preferred candidates will have 3+ years of experience in fleet vehicle maintenance with direct oversight of technicians. Minimally qualified candidates will have at least 3 years of team management experience in an operationally driven environment with strong performance metrics. This position offers a clear path to leadership at Penske and a mechanical background is required.
Major Responsibilities
Operational Leadership:
Manages and leads a group of technicians across multiple service zones.
Leads hiring and onboarding of technicians and contributes to ongoing training and development planning across assigned territory.
Provides timely feedback and coaching to improve technician effectiveness and reduce rework.
Drives timely, quality field repairs through coordinated efforts with other Penske internal roles.
Monitors and verifies the quality of technician work and documentation both in-person and virtually. Uses these touchpoints to assess service standards, ensure compliance with procedures, and support technician development through real-time coaching and feedback.
Controls repair, inventory, and labor costs through local and corporate Penske location collaboration.
Analyzes performance trends and makes recommendations to improve technician productivity and service consistency across locations.
Acts as an escalation point for field service operations, offering guidance and feedback aligned with field performance goals.
Safety and Compliance:
Oversees the condition, compliance, and safe operation of Penske-owned assets.
Ensures oversight of Penske field service locations and units, assuring a clean and safe working environment.
Conducts safety audits, field observations, and check-ins with technicians across multiple sites to ensure compliance with DOT, OSHA, and Penske safety policies.
Coaches technicians and peer supervisors on safe work practices and leads by example to build a strong safety culture in mobile operations.
Customer Relationship Management:
Supports technicians in delivering professional, customer-centric experience through leading quality maintenance practices.
Participates in customer reviews and flags trends for account risk.
Partners with local supervisors and account leaders to support customer experience.
Identifies systemic issues across assigned operations and makes recommendations for staffing and resourcing to leadership.
• Other duties and tasks as required by supervisor
Qualifications:
• Ability and desire to work in a positive, fast paced and high-energy environment
• Willingness to engage in daily travel between assigned locations and working beside field service technicians on a daily and ongoing basis within a specific territory.
• Willingness and ability to have a flexible work schedule to meet the hour of operation needs.
• 3-5 years fleet maintenance management experience preferred, or at least 3 years of team management in an environment with strong operational metrics.
• High School Diploma or equivalent required
• Associates or Tech School degree preferred
• Strong customer service and organizational skills required
• Valid Driver’s License required
• Proficiency with computers including Microsoft Office and web-based applications preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Willingness to have regular, predictable, full attendance is an essential function of the job.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
What we Offer You:
Penske values the well-being of our employees and their families. That’s why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners
All new maintenance supervisors at Penske are enrolled in a training program to provide you with critical job skills, including vehicle componentry and maintenance technology. The training focuses on service department management, effectively leading associates and customer engagement.
Penske is an Equal Opportunity Employer.
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading provider of innovative transportation solutions, Penske operates and maintains more than 400,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,000 truck rental locations across North America. Solutions from Penske include full-service truck leasing, fleet maintenance, truck rentals, used trucks, and a comprehensive array of technologies to keep the world moving forward. Penske Truck Leasing Co., L.P. is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
