Job Description

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

ALC is part of Carrier Global Corporation.

This position in ALC in Coquitlam BC is for a Field Service Supervisor who will supervise Field Technicians, manage the day-to-day priorities, and solve client issues received by the team. Optimize manpower and resources, responds to complaints of customers and escalates key issues to senior management.

This is a current vacancy for which Carrier is currently hiring.

Key Responsibilities

• Coordinate, prioritize and resolve issues encountered by the field technicians.
• Optimize the usage of resources, standard time, equipment and energy of the team.
• Escalate key issues that will impact the business.
• Manage team according to established programs and objectives.
• Quality issue management.

Basic Qualifications

• High School Diploma or GED
• 2+ years experience as a supervisor/leading Field Technician

Preferred Qualifications

• Leadership and organization skills
• Analytical
• Problem solver
• Interpersonal skills
• Effective English communication in verbal and written form

Additional information

• Must have unrestricted authorization to work in Canada.
• No visa sponsoring available.