Job Description

At Diversey – A Solenis Company, we are committed to delivering cutting-edge hygiene, infection prevention, and cleaning solutions that protect and care for people and the planet.

Diversey is looking for a dedicated and technically skilled Field Service Representative to deliver exceptional service to our customers. In this role, you’ll install, maintain, and repair dosing and dispensing equipment, provide on‑site training, and ensure customers get the best possible performance from our products and solutions.

Location: BA, BH, DT, PO, SO, SP postcodes

What You’ll Be Doing

• Deliver service support to Strategic and National Key Accounts in line with service plans and contract requirements

• Work closely with National and Internal Account Teams to ensure consistent, high‑quality service across customer sites

• Carry out simple installations, preventative maintenance, technical training, audits, and product demonstrations

• Monitor product consumption and competitor usage during site visits

• Maintain accurate calibration and equipment performance

• Report findings to relevant site personnel and identify customer needs, including up‑sell and cross‑sell opportunities

• Reduce equipment downtime using remote diagnostic tools

• Log all service activities in Salesforce (Youreka) for accurate reporting and visibility

• Support onboarding and rollout of new business wins to ensure a smooth customer experience

Key Performance Indicators

• Safety and compliance

• Number of service calls completed

• Service performance within the region

What You Bring

• Strong communication and listening skills

• Technical ability and problem‑solving mindset

• Ability to build effective customer relationships

• Excellent organisation, planning, and attention to detail

• Confidence, accountability, and a proactive approach

• Ability to work independently and as part of a wider team

• IT literacy (Excel, Salesforce)

Experience

• Experience servicing customers and maintaining equipment

• Proven track record of delivering service excellence

• Territory experience is an advantage

• Experience in the cleaning and hygiene industry is desirable

• Full UK driving licence

Why Join Us?
This is a key role for someone who enjoys building customer relationships, solving technical challenges, and making a measurable impact in the food production environment. You’ll join a company that values expertise, innovation, and long-term partnerships.

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person.

We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable.

Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.