Job Description

Arjo’s Field Service Representative in the Reprocessing Products group will service Los Angeles Area hospitals that utilize Arjo for reprocessing of medical devices. In this role, you will drive an Arjo vehicle to service existing customers (hospitals in the LA area) to meet required service levels and increase collections of medical devices, ultimately leading to revenue growth.

As the face of Arjo to our customers, the Field Service Representative must build rapport with a variety of hospital personnel and leaders. This is a physical, fast-paced, indoor/outdoor position that provides information and support while collecting medical devices within hospitals. In this role, you will learn hospital layouts to provide consistent and efficient collections of medical devices and will coordinate packaging and shipping of the devices at each facility.

Day-to-Day Activities

• Coordinating, planning, and implementing Arjo ReNu reprocessing solutions.
• Daily account administration through completing routine collections and pick-up requests, addressing customer inquiries, and coordinating the shipping of devices from assigned hospitals.
• Proactively identify customer needs and develops creative and feasible solutions when complaints arise.
• Support Arjo Sales by providing product expertise, assisting with staff training and evaluations, and supporting customer requirements.
• Responsible for meeting individual and team MBOs/targets as provided by Management.
• Ensure compliance with government and company guidelines.

QUALIFICATIONS

• High School Diploma or GED required.
• MUST HAVE a valid and unrestricted driver’s license
• MUST HAVE prior customer-facing experience, preferably in a field setting.
• Prior experience with scheduled pickups and deliveries preferred.
• Military service a plus. Experience in a hospital/healthcare setting helpful.
• Able to lift and move 50 lbs.
• Strong customer service and communication skills
• Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook

Our Total Rewards Programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:

• Total Cash – $28-30/hr plus OT and performance bonus
• Benefits – Competitive medical, vision, dental, insurance and award-winning 401k plan
• Paid time-off – 15d PTO plus 12 holidays (8 standard/4 floating) and birthday
• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers
• Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com