Job Description

Field Service Representative - Commercial Roofing and Building Materials - Base Salary to 90k/year - Baltimore, MD

• Our client, a well-established manufacturer of specialty building materials supporting commercial and industrial construction, is seeking a Field Service Representative to provide technical support, installation oversight, and quality assurance across active job sites.
• This role works directly with contractors, architects, engineers, and building owners to ensure proper installation, troubleshoot field issues, and support successful project execution. This is a high-travel position (70–80%), primarily supporting projects throughout the Mid-Atlantic and surrounding regions.

Responsibilities:

• Provide on-site technical support for commercial construction projects involving specialty building materials (e.g., roofing systems, waterproofing, membranes, or related products)
• Conduct site visits during active installations to ensure compliance with specifications, manufacturer guidelines, and quality standards
• Read and interpret construction drawings, specifications, and scope documents to validate proper installation practices
• Identify installation issues in the field and recommend corrective actions in real time
• Perform final inspections to confirm installations meet technical and warranty requirements
• Train contractors and field teams on proper installation methods and product applications
• Collaborate with architects, engineers, consultants, and internal teams to resolve technical challenges
• Document site activity, inspection results, and project updates using internal systems and reporting tools
• Support warranty claim investigations and coordinate corrective actions as needed
• Partner with internal sales and technical teams to support project execution and customer satisfaction
• Follow all safety protocols, compliance standards, and company procedures

Qualifications:

• High school diploma or GED
• 5+ years of experience in construction, field service, or a related technical role within commercial construction environments
• Ability to read and interpret construction drawings, specifications, and project documentation
• Working knowledge of construction practices, materials, and job site safety standards
• Experience performing field inspections, quality control, or installation oversight
• Strong problem-solving skills with the ability to diagnose and resolve field issues
• Proficiency with basic computer tools (Microsoft Office, email, reporting systems)
• Ability to travel 70–80% to job sites (multi-day travel required)
  

Compensation:

• Base salary in the 80k - 90k/year range
• Comprehensive medical, dental, and vision benefits starting day 1
• Retirement plan with company contribution
• Paid time off and company holidays
• Ongoing technical training and professional development
• Stable, team-oriented environment with long-term growth opportunities

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