Job Description

Field Service Representative

Location: [Forest Park, GA]
Experience: 0-5 Years in a related field
Education: Technical Diploma or Bachelor's Degree

A Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.

Key Responsibilities:

• Customer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.
• Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.
• Technical Support: Guide customers on proper equipment use, operation, and maintenance.
• Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.
• Installation: Set up and install new equipment per specifications.
• Testing & Calibration: Conduct tests to ensure compliance with quality standards.
• Documentation: Maintain service records, repair logs, and submit timely reports.
• Parts Management: Manage spare part inventory and order replacements as needed.
• Training: Educate customers on basic troubleshooting to minimize service calls.
• Safety Compliance: Follow safety guidelines and promote a secure work environment.
• Communication: Provide clear updates on service schedules, repair times, and recommendations.
• Customer Feedback: Relay insights to product development and engineering teams.
• Remote Support: Assist customers remotely when possible to reduce downtime.
• Quality Assurance: Ensure all service activities meet company quality standards.

Skills & Qualifications:

• Strong technical and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and travel as required
• Knowledge of safety protocols and compliance standards

If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!