The Field Service Manager - Laundry Americas plays a critical role in delivering exceptional customer experience and driving service excellence across the region. As the factory-level technical expert, this position provides technical guidance and strategic support for Electrolux Professional Laundry equipment and solutions, helping customers, distributors, service partners, and internal teams achieve optimal equipment performance and long-term success.
Ideal candidates are highly organized, detail-oriented self-starters who thrive on solving complex technical challenges, managing multiple priorities, and building strong customer relationships. Through technical expertise, proactive problem-solving, and effective project and expectation management, this role drives safety, quality, operational success, and customer satisfaction while strengthening the Electrolux Professional brand.
While performing the duties of this job, the employeeis regularly required touse hands tooperatecomputer keyboard, telephone,Basic hand tools,and Electrolux Professional equipment. The employee isfrequentlyrequired to walk, sit, and stand as well as adapt to various travel needs.Employeemust occasionally lift and/or move up to 50 pounds. Specific abilities required by this job include close vision, and ability to adjust focus.
This is a remoteposition. The preferred candidate will live near a major airportor near a central travel hub, to support efficient travel across the Americas. Work is performed from a remote office and at customers, distributor, service-partner, factory, and equipment locations. Noise levels aregenerally moderatebut may vary in active commercial or industrial environments.
up to 70% Travel across the Americas, primarily within the United States and Canada. International travel may be required, and some assignments may arise with short notice.
A valid driver’s license andvalidpassport arerequired.
High school diploma or equivalent plus a minimum two-year technical school certificate, military technical training, or equivalent hands-on technical experience. An associate or bachelor’s degree in electrical, mechanical, industrial, mechatronics, engineering technology, or a related discipline is preferred.
Minimum three years of hands-on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry.
Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role.
Demonstrated ability to troubleshoot electromechanical systems, high-voltage equipment, control systems,gasand electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmwarerelatedissues.
Strong remote-work discipline, written and verbal communication skills, and the ability to work independently whileremainingaligned with a distributed team.
Experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor-based service networks.
Advanced electrical troubleshooting skills, including the ability to interpret schematics and use meters, manometers, diagnostic software, error logs, and connected-equipment dashboards.
Experience with networking,remote diagnostics, connected-service platforms, service-management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms used to improve work efficiency.
Experience developing technical training,facilitatingclassroom or virtual instruction, coaching technicians, and creating service documentation.
Strong organizational,project-management,data-collection, and reporting skills, with careful attention to detail and the ability tooperateas both an independent self-starter and a collaborative team member.
Bilingual English and Spanish preferred
Electrolux Professional Group - meeting needs beyond tomorrow
Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
With 20 different brands, Electrolux Professional Group is one of the world’s leading providers of professional food, beverage, and laundry solutions.
With equipment manufactured in 13 plants and showcased across the world in 20 centers of excellence, we reach 110 countries and meet the needs of a wide range of customers, from small cafés and launderettes to restaurant chains and public institutions, with a group sales of SEK 12.5 billion.
We cover the entire value chain with global integrated services from planning through installation, including Connectivity, Customer Care and the Digital Platform, an intuitive, self-service portal for our distributors and partners.
We are setting the pace of our industry with concrete innovation and energy goals, like reducing CO2 emissions by 70% and becoming climate neutral in our industrial operations by 2030.
At Electrolux Professional Group, people are our priority. Our 4,300 employees are driven by a culture built on four guiding principles: be customer obsessed, build trust, be bold, and act sustainably.
Electrolux Professional Group - making your work-life easier, more profitable – and truly sustainable every day.
