Job Description

• Great benefits and remuneration - Base + car allowance + 12.5% superannuation
• Lead and develop a high-performing field service team
• Work with industry-leading technology and innovative solutions

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We're looking for a Field Service Manager to join our service team in Melbourne.

In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.

What will you be doing?

• Leading, coaching, and developing a team of field technicians to achieve high performance and engagement
• Planning and coordinating maintenance and repair activities to ensure efficient service delivery
• Managing scheduling, administration, and operational processes to support daily business activities
• Monitoring inventory and materials to ensure jobs are completed effectively and on time
• Building and maintaining strong customer relationships through regular site visits and engagement
• Driving a culture of safety, quality, and continuous improvement
• Contributing to customer satisfaction and helping to deliver exceptional service outcomes

What are we looking for?

• Experience coordinating people, projects, or operations in a fast-paced environment
• Strong leadership potential with the ability to motivate and develop others
• Excellent communication and relationship-building skills
• Proven ability to manage multiple priorities and adapt to changing business needs
• A customer-focused mindset and commitment to delivering positive outcomes
• Strong commitment to workplace safety and quality standards
• Current driver's licence

There’s so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation
• Access to industry-leading training, learning, and development programs
• The opportunity to make a genuine impact on customers, communities, and the future of urban mobility

At KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.

Please note: Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.

This position is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html