Job Description

Career Area:

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Solar Turbines

Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines, with more than 16,000 units and over 3 billion operating hours in over 100 countries.

About the Role

We are seeking a Field Service Manager to provide operational leadership, technical support, and day-to-day supervision for Field Service Representatives supporting customer sites across our East District, based in Rowville. This role is responsible for coordinating field assignments, dispatching resources, supporting customer issue resolution, ensuring QHSE and regulatory compliance, and developing a high-performing field service team.

The Field Service Supervisor will work closely with customers, Field Service Representatives, District Service Management, Sales, Engineering, Project Management, and other internal teams to ensure customer satisfaction, safe execution of work, timely response to service needs, and effective utilisation of field resources.

Key responsibilities include:

• Plan and coordinate Field Service Representative assignments for customer requests, maintenance, commissioning, troubleshooting, and other field activities.
• Supervise, train, develop, and manage performance of field personnel.
• Review and approve field employee work orders to support accurate reporting and timely customer invoicing.
• Promote safe field operations and ensure compliance with QHSE, customer, company, and regulatory requirements.
• Support customer issue resolution and coordinate with internal technical and operational teams.
• Maintain strong customer communication and support high levels of customer satisfaction.
• Manage field resource utilisation, readiness, documentation, tooling, and operational support requirements.
• Support sales growth by advising on customer activities and identifying service opportunities.

Qualifications and experience:

• Degree or equivalent experience desired.
• Experience leading, supervising, or coordinating field service personnel preferred.
• Strong customer service, communication, conflict resolution, resource planning, and safety leadership skills.
• Technical degree, field experience, or significant knowledge of turbomachinery, controls, rotating equipment, or industrial service operations preferred.
• Minimum 3–5 years of relevant field experience recommended.
• Willingness to travel, support customer sites, and participate in on-call coverage as required.

Compensation & Benefits:

Competitive salary based on qualification and industry working experience. The Total Rewards package includes:

• Competitive remuneration package
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, inclusive culture that encourages you to make the most of your talents.

Additional Information

Foreign national applicants that require or will require sponsorship will not be considered. Full, unlimited Australian Working Rights required to apply.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This Job Desc ription is inte nded as a gene ral guide to the job dut ies f or this pos it ion and is int ended f or the purpose of e stablis hing the spec ific salary grade. It is not de signed to c ontain or be inte rpreted as an ex haustive sum mary of all re spons ibilit ie s, dut ies and ef fort required of e mploy ees as signed to this jo b At the disc re tion of m anagem ent, this de sc ription may be changed at any t ime to addre ss the e volving ne eds of t he organizat ion It is e xpre ssly not inte nded to be a compre hens ive list of “e ss ent ial job f unc tions” as t hat te rm is def ined by the A me ricans with Dis abilities A ct

Posting Dates:

July 1, 2026 - July 18, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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