Job Description

• Create
  and implement project plan, timeline and execution and working with key members
  on the project to come up with the goals and objective for project rollout.
• Responsible
  for the project status report to update the stakeholders.
• Review
  closely on the project schedule and initiate the project meeting on timely
  schedule with team members and stakeholders.
• Managing
  resource planning to ensure sufficient team member to support the project;
  determine if external resource is require supporting the project, if yes
  recruited and manage appropriate resources.
• Conduct
  onsite audit to ensure all project been carry out as per SOW, ensure quality of
  the project been deliver and conduct a post-project evaluation to determine how
  well result were achieved.
• Give
  clear directions and instructions to team member to execute the project plan.
• Managing
  in goal setting, skill enhancement and performance reviews activities for
  staffs.
• Investigate
  and resolve any issues resulting from substandard performance.
• Ensure
  company policies and procedures are followed by the team members.
• Provide
  training, support and guidance to staff to ensure timely and quality customer
  services.
• Ensure
  that the resources are properly trained to meet service objectives.
• Identify
  and resolve employee concerns/complaints.
• Review
  with field service coordinator in resource identification and planning.
• Maintain
  positive and healthy relationship with various teams to ensure customer service
  effectiveness.
• Demonstrate
  outstanding customer service through maintenance of high quality and integrity
  at work environment.