The Field Service Lead, Generators oversees field operations for industrial generator systems, providing advanced technical expertise, managing service teams, and ensuring exceptional customer satisfaction. This role combines hands-on field work with leadership responsibilities, including mentoring, scheduling, and coordinating field technicians to deliver safe, reliable, and high-quality service.
RESPONSIBILITIES
Lead and coordinate installation, commissioning, preventive maintenance, and repair of generator systems across multiple customer sites.
Diagnose complex mechanical, electrical, and operational issues, performing advanced troubleshooting and corrective actions.
Conduct inspections and load bank tests to verify system performance, electrical output, and efficiency.
Serve as the primary technical resource for field technicians, providing guidance, mentorship, and training.
Plan, assign, and monitor daily field activities to ensure projects are completed safely, efficiently, and in compliance with company standards.
Collaborate with customers, project managers, and engineering teams to resolve escalated service issues and ensure customer satisfaction.
Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.
Ensure strict adherence to safety protocols, electrical codes, and industry regulations.
Participate in on-call rotations and provide leadership during emergency service situations.
Identify opportunities for process, equipment, and training improvements to enhance team performance and service quality.
QUALIFICATIONS
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field preferred.
7+ years of experience in generator service or related electrical/mechanical field, including 2+ years in a lead or supervisory role.
Advanced knowledge of generator systems, electrical controls, and mechanical components.
Proficiency with diagnostic tools, meters, test equipment, schematics, and technical manuals.
Strong understanding of electrical codes, OSHA, NFPA standards, and industry best practices.
Valid driver’s license and ability to travel to customer sites as required.
Relevant certifications (OSHA, NFPA, ASE, or manufacturer-specific training) preferred.
Ability to lift heavy equipment (up to 50 lbs) and work in various environments including outdoor, industrial, and confined spaces.
WORK EXPERIENCE
7+ years of experience in generator service or related electrical/mechanical field, including 2+ years in a lead or supervisory role.
EDUCATION
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field preferred.
LICENSES/CERTIFICATIONS
Valid driver’s license and ability to travel to customer sites as required.
Relevant certifications (OSHA, NFPA, ASE, or manufacturer-specific training) preferred.
SKILLS
Leadership, coaching, and mentoring of field service technicians
Advanced generator installation, maintenance, troubleshooting, and repair
Load bank testing, system commissioning, and performance verification
Interpreting schematics, wiring diagrams, and technical documentation
Planning, scheduling, and managing multiple field service activities
Clear technical communication and customer service
Independent decision-making and problem-solving in complex field situations
Accurate documentation and reporting
BEHAVIORS
Safety-focused with strict adherence to regulations and standards
Professional, customer-oriented, and solutions-driven
Reliable, accountable, and consistent in follow-through
Calm, analytical, and methodical under pressure
Adaptable to dynamic and challenging field conditions
Strong leadership presence, coaching, and developing team members
Takes ownership of team performance, work quality, and tools/equipment
MOTIVATIONS
Driven to lead and develop high-performing field service teams
Motivated by solving complex mechanical and electrical problems
Takes pride in delivering safe, reliable, and high-quality generator service
Energized by mentoring technicians and sharing technical expertise
Committed to preventive maintenance and minimizing downtime for customers
Motivated by building strong customer relationships and ensuring satisfaction
Values continuous learning, professional growth, and staying current with industry standards
Thrives in hands-on, field-based, dynamic environments
Takes ownership of both technical outcomes and team performance
Critical Project Services combines highly experienced individuals that fuse their backgrounds and knowledge of the Mission Critical industry by way of our collaborative methods.
