Job Description

Deliver advanced technical support and on-site services for Vertiv core products (UPS, precision cooling) and associated electrical systems, including RMU, LV/HT systems. Responsibilities include installation, commissioning, maintenance, and troubleshooting, acting as a senior resource for complex projects while ensuring compliance with safety and industry standards.

Key Responsibilities

Installation & Commissioning

• Install and commission Vertiv power and thermal solutions, RMU, and LV/HT electrical systems at client locations.
• Configure and calibrate control systems for UPS, engines, transmissions, electric drives, and cooling units.
• Support firmware upgrades and system optimization activities.

Maintenance & Repair

• Perform preventive and corrective maintenance on UPS systems, precision cooling units, RMU, and powertrain components.
• Diagnose and resolve mechanical, electrical, and software-related issues using advanced diagnostic tools.
• Provide root cause analysis and corrective actions for complex failures.

Electrification Expertise

• Service high-voltage systems, battery packs, inverters, and electric motors.
• Ensure compliance with ISO and high-voltage safety protocols during all operations.

Customer Support

• Provide technical training and operational guidance to clients.
• Document service activities, prepare detailed reports, and maintain accurate records in compliance with Vertiv standards.
• Act as a technical mentor for junior engineers.

Compliance & Safety

• Follow industry standards and safety regulations during all field operations.
• Conduct risk assessments for high-voltage and mechanical systems.
• Ensure adherence to local regulatory requirements and Vertiv safety guidelines.

Qualifications

• Education:
  
  Bachelor’s degree in electrical, Mechanical, Automotive Engineering, or equivalent.
• Experience:
  • 2–5 years in field service for UPS, power systems, thermal solutions, RMU, or LV/HT electrical systems.
  • Hands-on experience with hybrid and electric powertrain components is an advantage.
• Skills:
  • Proficiency in diagnostic tools and software.
  • Strong mechanical and electrical troubleshooting skills.
  • Ability to read electrical schematics and mechanical drawings.

Desired Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and customer service orientation.
• Ability to work independently and travel extensively, including weekends and on-call rotations.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

• Transparent and Open Communication