The Field Service Engineer – VELYS™ plays a critical role in supporting advanced digital and robotic‑assisted orthopedic technologies in clinical and customer environments. This positionis responsible forthe installation, maintenance, troubleshooting, and optimization of VELYS™ systems, ensuring safe, reliable, and compliant operation. The role hasdirectimpact on customer satisfaction, surgical efficiency, and patient outcomes, working closely with surgeons, clinical teams, and commercial partners in the field.

Key Responsibilities

• Install, commission,maintain, and service VELYS™ robotic‑assistedand enabling technologies at customer sitesin accordance withcompany standards and regulatory requirements.

• Diagnose and resolve technical, hardware, and software issues in the field, ensuringtimelysystem uptime and customer support.

• Provide on‑site technical support during surgical cases and clinical use asrequired, ensuring safe and effective system operation.

• Perform preventive maintenance, system upgrades, and functional testing to ensureoptimalperformance and compliance.

• Document service activities, technical issues, and corrective actions accurately within designated service management systems.

• Collaborate with Commercial, Clinical, andTechnicalteams to support product launches, customer training, and continuous improvement initiatives.

• Support investigations and escalation of complex technical issues, contributing to root‑cause analysis and long‑term corrective actions.

• Comply withall quality system requirements,healthand safety standards.

• Demonstrate strong work ethical behaviors andhighcollaborative attitude.

Qualifications

Education

• Bachelor’s degreerequiredin Engineering (Biomedical, Electrical, Mechanical, Mechatronics, or related technical discipline).

• Advanced technical training or certifications preferred.

Experience and Skills

Required:

• 4-6years of relevant field service, technical support, or engineering experience, ideally in medical devices, robotics, or complex electromechanical systems.

• Hands‑on experience troubleshooting hardware, software, and integrated systems in customer‑facing environments.

• Ability to work independently in the field while collaborating effectively with cross‑functional teams.

• Strong customer‑service orientation with clear and professional communication skills.

• Willingness and ability to work flexible hours, including early mornings, evenings, orweekendsaligned to surgical schedules.

• Ability to lift and transport equipment (up to approximately 23 kg / 50lbs) and perform tasks requiring standing, bending, and manual dexterity.

Preferred:

• Experience supporting robotic‑assisted surgery systems or advanced digital medical technologies.

• Familiarity with regulated environments (ISO, GMP, MDR/FDA) and medical device quality systems.

• Knowledge of networking, imaging, or software‑driven platforms used in operating room environments.

• Experience working directly with surgeons, OR staff, and hospital biomedical teams.

Other

• Languages:Italian (fluent); English (professional workingproficiency).

• Travel:Significant regional travelrequired(approximately 60–80%), primarily within Italy, with occasional international travel.

• Certifications:Technical or biomedical servicecertificationspreferred.

• Driving:Valid driver’s licenserequired; role is vehicle‑eligible.

For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visit www.careers.jnj.com