Job Description

Essential Functions & Accountabilities:

• On-Site Technical Service: Perform preventative maintenance, system installations, upgrades, and complex repairs of IVF laboratory equipment at customer sites, ensuring compliance with CooperSurgical service standards.
• Diagnostics & Troubleshooting: Utilize strong analytical and technical troubleshooting skills to diagnose and resolve electrical, electronic, mechanical, and software issues in laboratory equipment.
• Documentation & Data Integrity: Ensure all service activities are accurately documented and reported in a timely manner. Maintain complete and up-to-date records within the CRM system, including service reports, installation records, and customer interactions.
• Tool Calibration & Compliance: Maintain calibration and operational readiness of service tools and equipment. Coordinate with the appropriate internal departments to ensure tools remain compliant with calibration and quality requirements.
• Resource Coordination: Work closely with Service Support, Scheduling, and Logistics teams to ensure necessary spare parts, tools, and documentation are available prior to site visits.
• Continuous Learning & Product Expertise: Maintain current knowledge of CooperSurgical products and technologies through ongoing training and technical updates, ensuring the ability to support newly released or updated equipment.

Travel:

• Approximately 70% or more travel, primarily within France with occasional international assignments.
• Flexibility to travel on short notice and work outside standard business hours when required to support customer needs.

Qualifications, Knowledge, Skills and Abilities:

Technical Expertise

• Proficiency in using electronic test equipment, diagnostic tools, and precision hand tools
• Experience with hardware installation, equipment configuration, and software setup

Problem Solving

• Strong analytical and troubleshooting capabilities with the ability to independently diagnose complex technical issues.

Communication

• Excellent interpersonal and customer service skills.
• Fluency in English / French is required; additional European languages are highly advantageous.

Work Environment:

• Field-based role requiring regular work within hospital, laboratory, and IVF clinic environments.

Experience:

• Minimum 3+ years of hands-on experience servicing, repairing, or implementing medical devices, laboratory equipment, or biotechnology instruments.

Education:

• Completed higher electronics, technical, mechanics, or engineering education.