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Job Function:
Supply Chain Engineering
Job Sub Function:
Field Service Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Bangkok, Bangkok, Thailand
DePuy Synthes is recruiting for a Field Service Engineer, located in Thailand
This roleis responsible forproviding technical support on field service engineering for DePuy Synthes in ThailandThe incumbent will develop and drive a high value customer centric field service strategiesto ensure service excellence for capital and systems.
Responsibilities
Field Service Operations & Execution
Meets key performance measures, targets, andobjectivesto produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition.
Ensuretimely, effective installation, maintenance, repair, and support of DePuy Synthes equipment.
Manages assigned Field Service Engineering tasks to support ongoing business growth and expansion.
Ensuresservice performance (e.g. responsiveness, quality, cost efficiency, customer satisfaction)
Quality, Compliance& Risk Management
Consistently applies protocols to ensure adherence to safety and regulatory compliance, company standards, operational requirements, and customer-specific business needs.
Ensure full compliance with Quality Management System, local regulations, safety standards, and customer requirements.
Support investigations, audits, inspections, and continuous improvement initiatives related to field service activities.
Operational Excellence & Continuous Improvement
Drive improvements in field service processes, productivity, assetutilization, inventory, and cost management.
Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements
Ensure renewal of all mandatory license and certificatesin a timely manner
Stakeholder & Business Partnership
Support key customer engagements and escalationsreinforcing DePuy Synthes’ reputation for service excellence and technicalexpertise
Job Requirements
Bachelor’s degree in Engineering(Biomedical, Mechanical, Electrical, Electronics, or equivalent)required
3+ years of experience in Field Service Engineering, Technical Service, or Operations within MedTech / Medical Devices.
Proven experiencein a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related.
Goodunderstanding of medical device servicing, lifecycle management, and quality requirements.
Strong stakeholder management and communication skills.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management, Lean Supply Chain Management, Predictive Maintenance, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Credibility, Technical Troubleshooting, Technologically Savvy, Work Order Management
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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