Sartorius has a remote-based position for a Field Service Engineer. In this role, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.
What you will accomplish together with us
Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance
Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution
Document fault-finding data and provide structured feedback on product performance to customers and internal teams
Perform selected in-house service activities at the Delaware office as required
Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses
Make informed decisions on equipment repairs in line with service level agreements and customer contracts
Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination
Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs
What will convince us
Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience
At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment
Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement
Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous
Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)
Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus
Valid driver’s license and ability to obtain a passport for customer travel requirements
Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions
Strong communication skills with the ability to train customers and build effective working relationships
Comfortable using MS Office applications and maintaining accurate service documentation
Identification with Sartorius values: Sustainability, Openness, and Enjoyment
Compensation range is $70,000-$90,000 (depending on experience, skill set, education and location).
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
#LI-remote
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers simplify progress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are part of the solution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with more than 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2024, Sartorius generated sales revenue of around 3.4 billion euros. Currently, more than 13,500 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
