About the role
As a Field Service Engineer, you’ll help keep customers connected by installing, maintaining and repairing broadband, TV and phone services in their homes. This is hands-on, practical work where your technical skills and customer approach go hand in hand. You’ll receive a starting salary of £29,000, with the potential to earn up to £36,200 through overtime and commission.
For this position, you must live in one of the following postcodes:
Day to day, you’ll:
You’ll be supported from day one. You’ll complete structured training before heading out into the field, with ongoing coaching and access to support whenever you need it.
“ I’ve really enjoyed my journey so far. From day one, I was out in the field learning hands-on alongside experienced colleagues, gaining exposure to everything from fault calls to installations. While stepping out on my own was initially challenging, it helped me build confidence quickly. I’m continuing to learn every day, and I genuinely look forward to coming to work”
— Ryan Allison, Field Service Engineer, Teesside
“ I’ve really enjoyed my first few weeks at Virgin Media O2. The transition has been smooth, and everyone has been welcoming and supportive, which makes a big difference when starting out. It’s a great environment to grow in, and I’m looking forward to building a long-term career here”
— Regan Tait, Field Service Engineer, West Lancs
Our ways of working
This is a field-based role where you’ll work independently but as part of a wider team. You’ll need to live within one of the specified postcode areas, and your working patterns and expectations will be discussed as part of the recruitment process.
After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
You’ll have access to our award-winning employee network groups that help build connection, inclusion and community across the business.
At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our field engineering teams play a vital role in delivering a reliable service customers trust every day.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
To be successful in this role, you’ll bring:
Previous experience in a technical, engineering or installation role is beneficial, but not essential. What matters most is mindset. If you’re curious, practical, customer-focused and motivated to learn technical skills with structured training and support, this role offers a strong foundation for a long-term career.
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to:
If this sounds like a place where you could belong, we’d love to hear from you.
The next steps are:
We’re Virgin Media O2 and we’re here to upgrade the UK.
Virgin Media O2 combines the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds.
We’re a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the UK.
We are the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and are one of the UK’s largest businesses.
